Deputy Manager | Enterprise Scorecards & Performance

EPF Malaysia; Petaling Jaya; On-site; MYR 80,000 - 120,000; Full time

Job summary

A national financial institution in Malaysia is seeking a qualified professional to support its enterprise strategy through KPI development and performance analysis. The role requires strong analytical skills, a relevant Bachelor's degree, and significant experience in strategic or corporate planning. The successful candidate will coordinate stakeholder engagements and contribute to the organization's long-term strategic plans in a dynamic environment.

Qualifications

• Minimum seven years of working experience.
• At least 3 years in scorecard/BSC development or strategic planning.
• Malaysian citizen and pass in Bahasa Melayu at SPM level.

Responsibilities

• Support monitoring and analysis of performance achievements.
• Assist in developing scorecards and KPIs.
• Conduct comprehensive data analysis on corporate performance metrics.

Skills

Written and presentation skills in Bahasa Malaysia

Written and presentation skills in English

Data analytical skills

Education

Bachelor’s Degree in relevant field

Job description

JOB SUMMARY

• Support the monitoring and analysis of performance achievements across enterprise, and divisions to ensure alignment with organizational goals and mandates.
• Assist in identifying performance drivers and conducting gap analysis to recommend improvements in line with KWSP’s strategic direction.
• Contribute to the development of high-aspiration KPI targets, integrating strategies, initiatives, projects, and action plans that align with KWSP’s strategic plan.
• Provide support in formulating long-term strategic plans and organizational goals, contributing to strategic planning efforts.
• Analyze current and emerging trends, conduct scenario planning, and propose strategic initiatives to support the execution of the KWSP’s Strategic Plan.
• Coordinate stakeholder engagement and advisory sessions to discuss KPI target setting and the development of short- and long-term strategic plans.
• Serve as a reference point and subject matter resource in KPI target setting and strategic planning processes.

JOB RESPONSIBILITIES

PRIMARY ROLE

1. KPI & Scorecard Development

• Assist in developing scorecards and KPIs for the enterprise and divisions, ensuring alignment with KWSP’s strategic plan.
• Coordinate the implementation of scorecards across departments and divisions.
• Support the cascading of scorecard objectives to all levels of the organization.
• Organize workshops to help teams understand and apply scorecard and KPI concepts effectively.

2. Performance Analysis

• Establish and maintain a performance database for scorecard reporting and regular management updates.
• Analyze current and historical performance trends across the organization to support strategic planning.
• Identify gaps in KPI achievement and conduct detailed analysis to understand performance variances.
• Benchmark KWSP’s performance against industry standards and consider national and global trends.
• Research best practices and methodologies to ensure KPI targets are relevant and ambitious.
• Provide input to ensure departmental strategies, initiatives, and targets align with enterprise goals and industry standards.

3. Advisory Support

• Conduct comprehensive data analysis on corporate performance metrics to provide actionable insights for the development of KWSP’s Strategic Plan.
• Collaborate in formulating strategic action plans and key performance drivers at corporate, divisional, and departmental levels to ensure achievement of established goals and objectives.
• Engage with external organizations, including GLIC, to share best practices and ensure KWSP’s corporate performance management and scorecard development processes align with industry standards.

4. Stakeholder Engagement

• Plan and coordinate engagement sessions with stakeholders to discuss strategic plans and KPI targets and gather feedback.
• Organize communication programs to share strategic plans and KPIs with staff.
• Facilitate discussions with external agencies and corporate bodies.
• Support training and communication programs with Divisional Planners and BSC Leads to enhance understanding and application of the Balanced Scorecard framework.

SECONDARY ROLE

• Support the development and execution of KWSP’s short- and long-term strategic plans.
• Collaborate with departments to identify and develop strategic initiatives that support business goals.
• Assist in building the strategic planning framework and preparing proposals for management.
• Gather and analyze data to support the formulation of actionable business plans.
• Coordinate strategic planning discussions, summarize findings, and present recommendations to management and the Board
• Support departmental planning, budgeting, and administrative processes, including data management, risk tracking, and reporting.
• Assist in maintaining documentation such as operational manuals, scorecards, and work plans.
• Participate in internal knowledge-sharing sessions and continuous improvement activities.
• Perform additional tasks assigned by supervisors to support team objectives and organisational priorities.

REQUIREMENTS

• Possess a Bachelor’s Degree or Bachelor’s Degree (Honours) in Economics, Business Management, Finance, Strategic Planning, Accounting or equivalent qualifications recognised by the Government from any local or overseas higher learning institutions
• Minimum seven (7) years of working experience, with at least 3 years in one or more of the following areas - Scorecard/Balanced Scorecard (BSC) development, Strategic planning or corporate planning; Business transformation or management consulting and other related experience
• Strong written and presentation skills both Bahasa Malaysia and English
• Good data analytical skills would be an added advantage
• Ability to multitask and perform under pressure in a dynamic, fast-paced environment
• Malaysian citizen.
• Obtain a pass in Bahasa Melayu, including an oral test in Sijil Pelajaran Malaysia (SPM) level or equivalent qualification recognised by the Government.

PLACEMENT

Enterprise Scorecards & Performance Unit, Enterprise Strategy Section, Policy and Strategy Department

JOB STATUS

Permanent

All applications are strictly CONFIDENTIAL and only shortlisted candidates will be called in for interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the EPF 2 MONTHS after the closing date of advertisement.