Depot Team Leader (Ampang)

DHL eCommerce (Malaysia) Sdn Bhd; Ampang Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

DHL eCommerce Malaysia is seeking a Depot Team Leader to oversee inbound operations at the Depot and ensure timely, accurate, and profitable delivery of shipments to customers. You will manage parcel processing, scheduling, and staff activities to meet courier service levels.

The role requires 2–3 years of operations experience, a diploma in logistics or related field, and proven people management skills within a logistics setting. This is an on-site position at our Ampang area depot in Malaysia.

Qualifications

• 2–3 years operations experience in logistics or transportation is preferred.
• Strong knowledge of courier and express shipment management and delivery process flow.
• Experience as a team leader or supervisor with people management responsibilities.

Responsibilities

• Manage inbound operations at the Depot to ensure timely and accurate shipments.
• Oversee customer-focused delivery of shipments to customers within depot coverage area.
• Monitor errors, exceptions and apply corrective actions to improve performance.
• Lead daily briefings, staff performance, and training activities.
• Ensure SOP compliance and safe, secure handling of all shipments at the Depot.

Skills

Operations experience

Courier/delivery management

People management

Education

Diploma in logistics, supply chain management

Job description

We are currently seeking a Depot Team Leader to join DHL eCommerce Malaysia!

The Depot Team Leader will be responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Depot.

Essential Duties and Responsibilities

Customer Service Management

• Maintain good working relationships
• Co-ordination, discussion and communication
• Assist to keep performance and meet target
• Problem shooting and Improvement

Stakeholder Management

• Manage parcel processing and delivery process efficiently within DHLeC delivery depot
• Plan sorting and courier zone assignments
• Deliver parcels to customers within delivery depot coverage area and cutoff time
• Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for Depot operations
• Monitor the daily in scan and out scan of shipments
• Check pre-alerts to track daily loads at the Depot and plan delivery schedules accordingly
• Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
• Check and hand over delivery sheets to the delivery staff or through mobile app.
• Assigning and monitoring the pickup to the couriers.
• Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc
• Handle all exception cases at the Depot and communicate the same to Hub and Customer Services for resolution
• On a daily basis recheck exceptions of the previous day and ensure follow up of the same
• Ensure safe handling of all shipments at the Depot and report any damaged cases to the Hub\CS.
• Handle security exceptions in the Depot along with the security team
• Ensure daily updation, allocation and collection OTM machines for deliveries
• Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and deposit into DHL bank account
• Monitor performance of staff in the Depot and ensure conduct of trainings for regular PDAs, etc. in line with the training programs designed centrally
• Ensure adequate manning in terms for full‑time PDAs etc
• Generate and maintain MIS related to the Depot
• Special Request handling as appropriated
• Keep and organize working documents in tidiness and easy to use
• Ensure safe and secure workplace and environment.

Team Management

• Provide direction, guidance and support to employees to help them discharge their duties effectively
• Motivate, train, coach and support new and existing employees to deliver high service level to customers

Desired Skills / Qualifications

• 2 – 3 years operations experience, preferably within transportation or logistics industry
• Good knowledgeof courier / express shipment management and delivery process flow
• People management experience as a team leader or supervisor

Minimum Educational Qualification

• Diploma in logistics, supply chain management, or a related field (preferred)