Depot Supervisor (Kajang)

Deutsche Post; Semenyih; On-site; MYR 67,000 - 89,000; Full time

Job summary

DHL eCommerce Malaysia seeks a Depot Supervisor (Kajang) to oversee inbound operations and ensure timely, accurate, and profitable delivery of shipments from the depot. You will drive customer service, plan sorting, and manage staff to meet performance targets.

The role requires 2–3 years in operations within logistics, strong people management, and knowledge of courier workflows. This is a hands-on supervisory position based at the depot in Kajang.

Qualifications

• 2–3 years operations experience in logistics or transportation.
• Good knowledge of courier/express shipment management and delivery process flow.
• Proven people management experience as a team leader or supervisor.

Responsibilities

• Ensure timely, accurate, and profitable delivery of shipments through depot operations.
• Manage parcel processing and delivery within the DHLeC depot.
• Plan sorting and courier zone assignments and monitor daily in/out scans.
• Conduct daily staff briefings and communicate operational changes and route updates.
• Ensure safe handling of all shipments and adherence to SOPs; monitor expenses and MIS.

Skills

People management

Communication

Team leadership

Operations management

Education

Bachelor’s degree in logistics or related field

Job description

We are currently seeking a Depot Supervisor (Kajang) to join DHL eCommerce Malaysia!

The Depot Supervisor will be responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Depot.

Essential Duties and Responsibilities

Customer Service Management

• Maintain good working relationships
• Co-ordination, discussion, and communication
• Assist to keep performance and meet target
• Problem shooting and improvement

Stakeholder Management

• Manage parcel processing and delivery process efficiently within DHLeC delivery depot
• Plan sorting and courier zone assignments
• Deliver parcels to customers within delivery depot coverage area and cutoff timeEnsure adherence to the operational workflows and standard operating procedures (SOPs) defined for Depot operations
• Monitor the daily in scan and out scan of shipments
• Check pre-alerts to track daily loads at the Depot and plan delivery schedules accordingly
• Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
• Check and hand over delivery sheets to the delivery staff or through mobile app.
• Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc
• Handle all exception cases at the Depot and communicate the same to Hub and Customer Services for resolution
• On a daily basis recheck exceptions of the previous day and ensure follow up of the same
• Ensure safe handling of all shipments at the Depot and report any damaged cases to the Hub\CS.
• Handle security exceptions in the Depot along with the security team
• Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients
• Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA
• Ensure daily updation, allocation and collection OTM machines for deliveries
• Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and deposit into DHL bank account
• Monitor performance of staff in the Depot and ensure conduct of trainings for regular PDAs, etc. in line with the training programmes designed centrally
• Ensure adequate manning in terms for full-time PDAs etc
• Generate and maintain MIS related to the Depot
• Special Request handling as appropriated
• Keep and organize working documents in tidiness and easy to use
• Ensure safe and secure workplace and environment.

Team Management

• Provide direction, guidance and support to employees to help them discharge their duties effectively
• Motivate, train, coach and support new and existing employees to deliver high service level to customers

Desired Skills / Qualifications

• 2 – 3 years operations experience, preferably within transportation or logistics industry
• Good knowledge of courier / express shipment management and delivery process flow
• People management experience as a team leader or supervisor

Minimum Educational Qualification

• Bachelor’s degree in logistics, supply chain management, or a related field (preferred)