Delivery Hub Team Lead - Global SaaS Delivery

Sitecore Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology firm in Kuala Lumpur is seeking a Team Manager for their Professional Services team. This pivotal role involves managing a team of consultants to deliver high-quality operational excellence, while also remaining hands-on with selected delivery work. Ideal candidates should have extensive experience in consulting and proven leadership skills in a SaaS environment. Sitecore operates on a global level, looking for innovative leaders who can develop effective solutions and support a culture of learning.

Qualifications

• 6–9 years of experience in consulting, delivery operations, or customer success within a SaaS or Professional Services environment.
• Proven leadership experience, ideally managing small delivery or operations teams (5–10 members).
• Experience with Sitecore products or the broader Sitecore ecosystem.
• Strong technical or analytical background.
• Excellent English communication and stakeholder management skills.
• Strong process discipline and experience implementing standardized delivery models.
• Comfortable working across time zones in a distributed/global team.

Responsibilities

• Manage, mentor, and develop a team of consultants and technical consultants.
• Monitor execution quality to ensure SLAs and documentation standards are met.
• Act as the primary interface between Hub resources and regional field teams.
• Execute standardized and repeatable activities across workstreams.
• Track key metrics and communicate insights to leadership.
• Support recruitment, onboarding, and capability development.
• Identify opportunities to drive scalability and efficiency.

Skills

Consulting

Delivery operations

Customer success

Leadership

Technical knowledge

Analytical skills

Communication

Process discipline

Tools

Jira

Confluence

Salesforce

Certinia

Job description

A leading technology firm in Kuala Lumpur is seeking a Team Manager for their Professional Services team. This pivotal role involves managing a team of consultants to deliver high-quality operational excellence, while also remaining hands-on with selected delivery work. Ideal candidates should have extensive experience in consulting and proven leadership skills in a SaaS environment. Sitecore operates on a global level, looking for innovative leaders who can develop effective solutions and support a culture of learning.