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Delivery Hub Team Lead - Global SaaS Delivery

Sitecore Malaysia Sdn. Bhd.

Kuala Lumpur

On-site

MYR 100,000 - 150,000

Full time

Today
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Job summary

A leading technology firm in Kuala Lumpur is seeking a Team Manager for their Professional Services team. This pivotal role involves managing a team of consultants to deliver high-quality operational excellence, while also remaining hands-on with selected delivery work. Ideal candidates should have extensive experience in consulting and proven leadership skills in a SaaS environment. Sitecore operates on a global level, looking for innovative leaders who can develop effective solutions and support a culture of learning.

Qualifications

  • 6–9 years of experience in consulting, delivery operations, or customer success within a SaaS or Professional Services environment.
  • Proven leadership experience, ideally managing small delivery or operations teams (5–10 members).
  • Experience with Sitecore products or the broader Sitecore ecosystem.
  • Strong technical or analytical background.
  • Excellent English communication and stakeholder management skills.
  • Strong process discipline and experience implementing standardized delivery models.
  • Comfortable working across time zones in a distributed/global team.

Responsibilities

  • Manage, mentor, and develop a team of consultants and technical consultants.
  • Monitor execution quality to ensure SLAs and documentation standards are met.
  • Act as the primary interface between Hub resources and regional field teams.
  • Execute standardized and repeatable activities across workstreams.
  • Track key metrics and communicate insights to leadership.
  • Support recruitment, onboarding, and capability development.
  • Identify opportunities to drive scalability and efficiency.

Skills

Consulting
Delivery operations
Customer success
Leadership
Technical knowledge
Analytical skills
Communication
Process discipline

Tools

Jira
Confluence
Salesforce
Certinia
Job description
A leading technology firm in Kuala Lumpur is seeking a Team Manager for their Professional Services team. This pivotal role involves managing a team of consultants to deliver high-quality operational excellence, while also remaining hands-on with selected delivery work. Ideal candidates should have extensive experience in consulting and proven leadership skills in a SaaS environment. Sitecore operates on a global level, looking for innovative leaders who can develop effective solutions and support a culture of learning.
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