Delivery Assurance Analyst (Thai Speakers)

Ideal Reliance; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global Oil & Gas client is seeking a Delivery Assurance Analyst fluent in Thai to enhance customer experience in Cyberjaya, Malaysia. The role involves handling customer inquiries, resolving complaints, and liaising with haulers and scheduling teams. Fresh graduates are encouraged to apply as training will be provided. Ideal candidates possess good prioritization and problem-solving skills and a willingness to contribute to team goals.

Qualifications

• Identifies opportunities to improve the customer experience for key customers.
• Acts to resolve customer enquiries during the first contact with the customer.
• Investigate and resolve customer complaints.

Responsibilities

• Handle a range of first line customer enquiries within the agreed processes.
• Primary contact point for the haulers to advise truck drivers of necessary amendments.
• Liaise with scheduling team where appropriate for order changes.

Skills

Fluent written and spoken Thai language skills

Good prioritization skills

Good problem-solving ability

Willingness to learn and contribute towards team goals

Job description

Delivery Assurance Analyst (Thai Speakers)

Our Client is a chain of operational centres that form an integral part of a global Oil & Gas giant. They influence business development for the business globally, enabling the work of 93,000 employees in over 70 countries across the world. They are focused on driving excellent corporate performance in Human Resource, Finance Operations, Customer Operations, Supply Chain (Order to Delivery), Contracting and Procurement, Legal Services Global Operations and Creative Solutions.

They are looking for skilled Thai Speakers to take on the exciting role as Customer Service - Delivery Assurance for their Thailand business. This is a growing department and role. Fresh graduates are encouraged to apply, training is provided!

Able to read & write Thai language & a great attitude! Open to fresh graduates!

Compulsory experience

Identifies opportunities to improve the customer experience for key customers

Handles a range of first line customer enquiries within the agreed processes and ways of working

Acts to resolve customer enquiries during the first contact with the customer (live resolution)

Records and follow up all key customer contacts in customer facing systems for the service accredited

Primary contact point for the haulers to advise truck drivers of necessary amendments to plan

Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate. Ensure any Special Instructions noted on the orders have been processed

Investigate and resolve customer complaints. Ensure documentation and filing is accurate, up to date and accessible

Fluent written and spoken Thai language skills.

Good prioritization skills.

Good problem-solving ability.

A good attitude with willingness to learn and contribute towards team goals.