Delivery Assurance Analyst (Thai) - 6 Months Contract

ASK Headhunter; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Cyberjaya is looking for a Delivery Assurance Analyst (Thai) for a 6-month contract. The role involves handling inquiries from hauliers and customers, ensuring shipment schedules are executed, and managing VMI data for order accuracy. Candidates should be fluent in Thai and have strong organizational skills to manage multiple responsibilities, ensuring effective communication and documentation throughout the process.

Qualifications

• Fluency in Thai is essential for communication.
• Ability to manage multiple tasks and inquiries effectively.

Responsibilities

• Serve as the primary contact for hauliers and truck drivers.
• Resolve customer complaints related to deliveries.
• Ensure VMI data accuracy and manage order amendments.

Job description

Delivery Assurance Analyst (Thai) – 6 Months Contract

• Primary contact point for hauliers to advise truck drivers of necessary amendments to plan.
• Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes and liaise with scheduling team when appropriate.
• Ensure all shipment schedule must be executed and reshipment as per situation.
• Investigate and resolve customer complaints.
• Manage deviation from plan, i.e. process in GSAP any post schedule amendments to the shift: Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered.
• Receive urgent order requests and create urgent orders within framework of delivery promise.
• Provide feedback of changes to planned shipments to schedulers and scheduling admin team, particularly to VMI customers.
• Initiate surcharges for Left on Board and urgent orders to the customers.
• Ensure documentation and filing is accurate, up to date and accessible.

Inventory Management

• Ensure data quality, i.e. full and correct submission of VMI data from source into CROSS by using the correct tools.
• Collect VMI tank physical information (Tank Capacity, Product, Maintenance Status) to ensure VMI orders are generated properly, minimise Left on Boards and stock outs.
• Collect performance data and feedback to VMI Analyst for improvements.
• Handle customer enquiries to change/amend VMI orders, evaluate the real need and feasibility for scheduling changes and liaise with scheduling team where appropriate.
• Provide feedback of changes to planned shipments to scheduling team, particularly to VMI customers.
• Ensure documentation and filing is accurate, up to date and accessible.