Datacenter Technician

Oracle; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Johor Bahru is seeking an individual for data center services operations focusing on hardware maintenance, network configuration, and technical support. Responsibilities include conducting hardware installations, configuring networks, and monitoring system performance. The ideal candidate will have experience in troubleshooting and compliance with safety and security protocols. This role provides opportunities for continuous improvement and collaboration within technical teams.

Qualifications

• Understanding of hardware installation and troubleshooting.
• Experience with network configuration and cabling.
• Ability to monitor and analyze system logs.

Responsibilities

• Conduct on-site hardware installation and troubleshooting.
• Implement network solutions and validate cabling.
• Monitor ticket queues and address incidents.

Job description

Key Responsibilities

Datacenter Services Operations-Break/Fix and Hardware Maintenance

• Conducts end-to-end on-site hardware installation, removing and troubleshooting hardware without disturbing critical infrastructure, and configurations, collecting customer solution sign-offs.
• Replaces server components and upgrades servers for existing customer base, with limited supervision, receiving feedback through the process.

Datacenter Services Operations-Network Configuration, Installation, and Augmentation

• Implements designed and defined network communications and solutions, including cabling and networking equipment, independently, coaching and mentoring others on organizational initiatives.
• Validates cabling, checking network environment build and connectivity is established, scripting to verify that devices are connected and free from transmission errors, link errors, and bottlenecks, and problem solving to establish error free connections.

Technical Support and Trouble Shooting-Technical Support and Trouble

• Monitors, reviews, and analyzes ticket queues and system logs and/or console alarm error messaging assigned environments, addressing non-routine incidents and escalating more complex or unresolved issues to senior technicians.
• Implements technical solutions to enhance and/or trouble the system within Service Level Agreements (SLAs), and documents steps or resolutions involved in maintaining the environments.

Safety and Compliance-Safety, Security, Compliance, and Documentation

• Drives adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules/or data center site, and signs-off.
• Follows implemented required security controls.
• Utilizes working knowledge to ensure compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office.

Continuous Improvement

• Helps facilitate training that aligns with corporate objectives.
• Adheres to SOPs and MOPs for operational Data Center Change Control processes.
• Identifies repeating problems or trends, escalating issues to senior peers and/or external experts, operations team, and engaging global team about local issues.

Collaboration, Vendor Relations, and Leadership-Collaboration, Vendor Relations, and Leadership

• Acts as a technical liaison for technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
• Ensures that internal teams are delivering quality services and that all SLAs are being met.
• Begins to contribute to quality assurance through process creation and review and assists in the training of new or less experienced peers.

Qualifications

Career Level - IC2