Datacenter Operations Manager

One Search Consulting (Executive Search); Johor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global data centre company is seeking an Operations Manager in Johor. The role involves overseeing multiple data centre operations ensuring 100% uptime while leading a technical team. Candidates should have a Bachelor's degree in Engineering and 7-10 years in relevant operations with managerial experience. Strong knowledge of data centre infrastructure and certifications such as CDCP are highly desirable. This position also focuses on strategic initiatives and compliance with regulations.

Qualifications

• 7-10 years of experience in data centre, Semiconductor, Pharmaceutical operations.
• 3-5 years in a managerial role.
• Certifications such as CDCP, CDCS, or similar are highly desirable.

Responsibilities

• Oversee day-to-day operations of data centres to achieve 100% uptime.
• Lead and mentor operations and technical staff.
• Ensure compliance with health, safety, and environmental regulations.

Skills

Leadership and team management

Operational metrics analysis

Problem-solving

Communication skills

Education

Bachelor’s degree in Engineering

Job description

Our client is a Global DC company

Reporting to the Operations Director, the Operations Manager is responsible for overseeing the operational management and performance of multiple data centre facilities within a designated cluster. This role ensures the continuous and efficient operation of data centre infrastructure and upholds high standards of service delivery. The successful candidate will lead a team of technical and operations staff, ensuring the delivery of critical services 24/7.

Responsibilities

Operational Management

• Oversee the day‑to‑day operations of multiple data centres within the cluster, ensuring all systems and infrastructure function optimally and achieve 100% uptime and compliance with customers' SLAs.
• Implement and maintain operational policies, procedures, and best practices to ensure data centre efficiency and reliability.
• Manage incident response, troubleshooting, and resolution to minimize downtime and service disruptions.
• Measure operational metrics, analyse data and identify risks.

Team Leadership

• Lead, mentor, and develop a team of operations and technical staff, fostering a culture of excellence and continuous improvement.
• Coordinate with shift teams to ensure seamless 24/7 coverage and effective handovers between shifts.
• Conduct regular training sessions and performance evaluations to enhance team capabilities and productivity.

Maintenance and Upgrades

• Plan and oversee preventative and corrective maintenance activities, ensuring all equipment and systems are serviced according to manufacturer and company standards.
• Coordinate with vendors and contractors for maintenance and upgrade projects, ensuring minimal impact on operations.

Safety and Compliance

• Ensure all data centre operations comply with relevant health, safety, and environmental regulations.
• Maintain up-to-date documentation and records to support compliance audits and certifications.
• Ensure compliance with site-held accreditations, including, but not limited to ISMS, SOC2, and PCI DSS.

Customer Support

• Collaborate with the customer support team to provide “smart hands” services for retail customers, ensuring prompt and professional service delivery.
• Address customer queries and issues related to data centre operations, ensuring high levels of customer satisfaction.

Strategic Initiatives

• Support the Campus Director in developing and implementing strategic initiatives to enhance data centre performance and support business growth.
• Participate in budget planning and cost management activities to ensure operational efficiency and financial performance.

Candidate Requirements

• Bachelor’s degree in Engineering field.
• Minimum of 7-10 years of experience in data centre, Semiconductor, Pharmaceutical operations, with at least 3-5 years in a managerial role.
• Strong knowledge of data centre infrastructure, including power, cooling, and network systems.
• Proven experience in managing technical teams and 24/7 operations.
• Excellent problem-solving skills and the ability to manage complex operational challenges.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
• Certifications such as CDCP, CDCS, or similar are highly desirable.
• Work location is based in Johor Bahru