Data Center Operations Analyst

Experian Asia Pacific; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading data and technology company in Cyberjaya is seeking a Data Center Operations Analyst II to monitor and maintain server infrastructure, manage high severity incidents, and ensure operational excellence in a global environment. The ideal candidate will have a bachelor’s degree or 5+ years of relevant experience, strong hands-on server management skills, and excellent customer service abilities. This role offers rotational shifts and opportunities for professional development.

Benefits

Work/life balance

Development opportunities

Wellness programs

Qualifications

• Strong hands-on experience with Windows Server 2016/2019/2022.
• Experience in server operations, data center, or infrastructure support.
• Working knowledge of Incident Management & High Priority Case Management.

Responsibilities

• Monitor and maintain server infrastructure across various environments.
• Manage high severity incidents and ensure efficient triage.
• Collaborate with teams on provisioning and capacity planning.

Skills

Strong hands-on experience with Windows Server

Linux (RHEL, Ubuntu, CentOS)

Proficiency in VMware vSphere

Excellent Customer Service skills

Experience in AWS Cloud monitoring

Understanding of core infrastructure services

Ability to learn new technologies quickly

Good communication skills

Education

Bachelor’s degree or 5+ years of experience in server operations

Tools

Dynatrace

Splunk

ServiceNow

VMware vSphere

AWS Cloud

Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

The Data Center Operations Analyst II is a member of a multi-disciplined Global Operations Center team responsible for providing 24x7x365 global monitoring and support of a wide variety of technology platforms, products, and services. The Data Center Operations Analyst II utilizes multiple monitoring tools to ensure the highest level of availability for Experian infrastructure, products and services.

Job Role/ Duties

• Monitor and maintain server infrastructure across Windows, Linux, VMware, and AWS Cloud environments.
• Prompt and efficient triage and remediation of alerts and system notifications
• Respond to alerts and incidents using tools like Dynatrace, Splunk, and ServiceNow
• Manage high severity incidents including technical bridge calls, incident documentation, and leadership notifications to ITIL standards
• Perform Tier 1 and Tier 2 troubleshooting for server-related issues including performance, hardware, OS, and virtualization.
• Collaborate with infrastructure and application teams on provisioning, capacity planning, and change implementations.
• Partner with Problem Management and Subject Matter Experts on Root Cause Analysis
• Partner with Change Management to ensure changes adhere to Change Management policies
• Partner with technical teams on change implementations
• Analyze system and service trends in support of Continual Process Improvement
• Develop and document operations center processes and procedures
• Mentor new team members
• Stay current on Experian platforms, products, and service offerings

Qualifications

• Bachelor’s degree or 5+ years of experience in server operations, data center, or infrastructure support.
• Strong hands-on experience with Windows Server (2016/2019/2022) and Linux (RHEL, Ubuntu, CentOS).
• Working knowledge of a wide array of technology systems, tools and utilities and how they function with one another in a large Enterprise Datacenter environment.
• Proficiency in VMware vSphere, Hyper-V, or other virtualization platforms.
• Experience with AWS Cloud infrastructure monitoring and support
• Familiar with some Network monitoring tools (ThousandEyes, Solarwinds, NNMI, Dynatrace, Splunk,etc)
• Experience with Windows / Unix Server operating systems.
• Understanding of core infrastructure services: Active Directory, DNS, DHCP, Group Policy
• Ability to learn new technologies quickly.
• Working knowledge of Incident Management & High Priority Case Management
• Excellent Customer Service, client facing skills
• Candidate are required to work on 12 hours rotational shift
• Experience in working in globalized IT services environment
• Excellent English (oral and written) and good communication skills

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

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