Darkstore Operations (Online Warehouse)

Trendcell; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading retail company in Malaysia is seeking an Operations Supervisor to oversee store operations and ensure compliance with regulations. The successful candidate will manage daily administration tasks, coordinate with departments, and handle customer inquiries. The role requires at least 3 years of experience in retail supervision and fluency in Bahasa Malaysia and English. Strong communication and interpersonal skills are essential, along with an ability to work independently. Competitive salary and career growth opportunities are offered.

Qualifications

• Minimum 3 years working experience as operations/supervisor in the retail industry.
• Required language(s): Bahasa Malaysia and English.
• Able to work independently with minimum supervision.

Responsibilities

• Ensure all department and store conditions are ready for business at all times.
• Assist with executing all company rules & regulations and strengthen SOP practices.
• Maintain and update all types of licenses in store.
• Ensure store compliance with government health department rules and regulations.
• Handle daily administration tasks such as staff attendance and leave applications.
• Prepare and check reports as needed and submit to Store Manager for verification.
• Coordinate with HQ backend support departments to ensure duties are completed as per schedule.
• Manage customer inquiries, handle complaints, provide solutions politely.

Skills

Communication skills

Interpersonal skills

Customer satisfaction oriented

Ability to work independently

Job description

Our Vision

Our goal is to become the leading online-to-offline (O2O) retailer, leveraging our omnichannel strength to provide our customers with a rewarding, fulfilling, and exciting experience. Our goal is for customers to say “I can get what I want whenever I need it”. We aim to achieve this through offering high-quality yet affordable goods, facilitating seamless cashless checkouts, loyalty membership via GrabRewards and introducing our private label with “Grab Signatures.”

Our Mission

• Provide a diverse variety of High Quality and Fresh Produce
• Offer attractive Best Value Pricing
• Ensure customers have the Best Shopping Experience
• To grow the business through successful Collaboration and Partnerships
• Practice the Values of Jaya Grocer every single day

Values

• Teamwork
• Trust
• Integrity
• Customer Satisfaction
• Growth

Job Overview

Responsible for overall store operations and oversees a variety of staff functions. Develops major goals to support broad functional objectives. Comprehensive knowledge of the overall departmental function.

Key Responsibilities

• Ensure all department and store condition are ready for business at all time
• Assist with execute all company rules & regulations and strengthen SOP practices
• Maintain and update all kind of licenses in store such as business, rice, liquor and etc
• Ensure store compliance with government health department rules and regulations such as typhoid injection record, food handling certificate, first aid certificate and etc.
• Ensure store compliance with government authorities rules and regulations such as OSHA, Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) guidelines, local council rules and etc
• Responsible for handle daily administration tasks such as staff attendance, MC claim, leave application, working schedule and etc. and keep posted to Store Manager
• Prepare and check reports (hostel listing, housekeeping & security monthly attendance & etc.) as when needed and submit to Store Manager for verification
• Coordinate and communicate with HQ backend support department (IT, HR, Non-Trade, A&P, Maintenance, Customer Service) to ensure daily, weekly & monthly routine duties complete as per schedule
• Prepare half yearly stock take with ensure outlet planogram is updated and ensure outlet stock take accomplish as planning
• To manage customer inquiries, handle complaints, provide solutions and alternatives in a polite manner
• Ensure all sales, marketing and promotional activities and feedback relevant issues to Store Manager
• Multitasking in assist to resolve and support all departments as when needed
• Perform any other duties in general operational functions and ad-hoc assignments

Desired Qualifications

• Minimum 3 years working experience as operation/supervisor in retail industry
• Required language(s): Bahasa Malaysia and English
• Good communication skills and interpersonal skills
• Customer satisfaction oriented
• Able to work independently with minimum supervision

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