D365 Support Analyst

Turner & Townsend; Kuala Lumpur; On-site; MYR 123,000 - 186,000; Full time

Job summary

A leading consultancy firm in Kuala Lumpur is seeking a D365 Support Analyst to assist users globally. The role involves managing support queries, coaching users, and maintaining training materials for the Dynamics 365 platform. Ideal candidates should have strong communication skills and a customer-focused mindset. The company promotes a flexible working environment that respects work-life balance.

Benefits

Healthy work-life balance

Flexible working environment

Opportunities for career growth

Qualifications

• Understanding of how to support project management and procurement processes.
• Exceptional communication skills, capable of coaching users.
• Experience working in fast-paced environments is preferred.

Responsibilities

• Provide support to end users and respond to D365 helpdesk queries.
• Research and recommend solutions to user problems.
• Coach user groups on D365 functionalities.
• Report bugs and incidents to the development team.
• Maintain training materials for the D365 Hub.

Skills

Understanding of business systems and processes

Clear communicator

Customer-focused

Flexible and can-do attitude

Analytically minded

Tools

Microsoft Dynamics 365

Job description

Company Description

Who is Turner & Townsend?

All over the world people are using buildings, infrastructure, and assets we helped to deliver. It could be the hospital they work in, the railway they travel on every day, the fuel that powers their car or the data centre they depend on at work. For more than 75 years we’ve been helping to deliver transformational programmes across the real estate, infrastructure and natural resources sectors, making a difference to people’s lives and ensuring a return on investment for our clients and their investors.

Our purpose:

Transforming performance for a green, inclusive, and productive world.

The world is changing and we have a responsibility to support that change, helping drive it and be part of it. Through the commitment, capability and care our team brings, we build trust between clients, suppliers, governments and society. Delivering better outcomes that have a positive impact on the world around us. We work smarter to face the challenges of the future; bringing the clarity that helps teams realise their full potential across the real estate, infrastructure and natural resources sectors. It’s how we’ve made the difference for more than 75 years.

Our values:

Love a challenge: We love a challenge and we work hard to make change happen and see things through. We don’t stand still, challenging ourselves and others to do better every day. And we are trusted to do the right thing, raising standards all the time.

Stronger together: We’re stronger together by connecting people in diverse teams, so that we can all collaborate to deliver our best work. We focus on what matters and use our influence to build a better world for everyone.

Bring out the best in everyone: We bring out the best in everyone. We help each other to make the most of our potential, always learning from our experience. We treat each other with care and respect and make time to give everyone a voice

Job Description

Overview of the role

Our Dynamics 365 (D365) Support Team manage our D365 Finance & Operations system and our global user base. We are currently live with over 9000 users in UK, Australia, North America, Middle East, Europe, Asia and LATAM and will be rolling the product out globally.

The D365 Support Analysts are a key part of the support team. They support teams across Turner & Townsend, assisting users across various modules in D365 including project management & accounting, expense management, timesheets, and finance focused modules.

Responsibilities

• Provide support to end users and respond to queries raised in our D365 helpdesk. The D365 Support Analyst will be responsible for handling a range of queries related to areas such as project management and setup, purchase to pay, client invoicing, intercompany and purchase orders
• Research and recommend solutions to problems raised by users
• Provide one on one or small group coaching to select user groups
• Report and investigate bugs and incidents
• Maintain and update training materials on the D365 Hub
• Support hyper care for new regions moving onto D365
• Perform allocated system admin tasks
• Support minor configuration changes to the live D365 environment
• Test approved configuration changes within test environments for production readiness

Qualifications

• Understanding of business systems and processes
• Clear communicator, able to coach operational users through how to complete processes on D365
• Strongly customer-focused, used to providing support to demanding users and teams, including senior stakeholders
• Must be comfortable with working in a fast-moving, dynamic environment, and demonstrate flexibility and a “can-do” attitude
• Quick learner - analytically minded, able to break down and understand information
• Experience of project management and/or procurement processes an advantage
• Experience with an ERP system, specifically D365 an advantage but not essential

Additional Information

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.