Cybersecurity Support Engineer - Malaysia

Fortinet; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A cybersecurity pioneer is seeking a Cybersecurity Support Engineer in Kuala Lumpur to provide global support to customers. Responsibilities include troubleshooting technical issues, managing customer expectations, and contributing to the team's success. Ideal candidates should have 4 to 7 years of experience in networking and security, a Bachelor's degree in related fields, and strong knowledge of TCP/IP. A positive attitude and customer focus are key for this role.

Benefits

Diverse and inclusive work environment

Attractive Total Rewards package

Qualifications

• 4 to 7 years of experience in networking/security related field.
• Experience in security products and technology.
• Good exposure in Unix/Linux environment would be a plus.

Responsibilities

• Support Fortinet’s customers globally and may travel within APAC.
• Perform technical issue analysis and troubleshooting.
• Provide technical consultation to Level-1 engineer.

Skills

TCP/IP knowledge

Dynamic routing

L2/L3 network protocols

Communication skills in English

Customer oriented attitude

Education

Bachelor’s Degree in Electrical Engineering or Computer Science

Tools

Firewall

IPS

DDoS

Unix/Linux

SQL database

Job description

Location: Malaysia (Kuala Lumpur)

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Cybersecurity Support Engineer to contribute to the success of our rapidly growing business.

As a Cybersecurity Support Engineer, you will:

• Support Fortinet’s customers globally and may travel within APAC region to meet up customer when necessary.
• Understand customer network/security implementation and requirement technically.
• Perform technical issue analysis, troubleshooting and consultation for customer.
• Provide effective communication with customers and colleagues.
• Manage customer expectation correctly.
• Provide technical solution recommendation or workaround for any Fortinet product model limitation/known issue.
• Perform customer case management and escalation.
• Reproduce customer issue/bug in Fortinet APAC lab.
• Perform Fortinet’s Product bug management and escalation to engineering team.
• Provide technical consultation to Level-1 engineer.
• Keep improving on technical knowledge and updating latest network/security technology and protocols.
• Have knowledge, idea and experience sharing within the team.
• Contribute to the team's success and be part of good team player.

We Are Looking For:

• 4 : 7 years working experience in networking/security related field.
• In-depth knowledge of TCP/IP.
• Experience in TCP/IP, dynamic routing and L2/L3 network protocols implementation.
• Good communication and written skills in English.
• Got sense of urgency and capable to handle tense situation.
• Positive, communicative and customer oriented attitude.
• Having any of industry certificates will be an advantage (NSE4, NSE7, FCNSP, CISSP, CCNP, CCSP,CCNA).
• Experience in security products and technology (e.g. Firewall, IPS, DDoS).
• Good exposure in Unix/Linux environment would be a plus.
• Experience in system integration and multi vendor environment.
• Experience in data center deployment.
• Experience in wireless access point.
• Experience in SQL database.
• Bachelor’s Degree in Electrical Engineering or Computer Science or equivalent experience.

Why Join Us:

At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

We will only notify shortlisted candidates. Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.