Cyber Security Engagement Coordinator

Wizlynx Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global Cyber Security provider is seeking an Engagement Coordinator in Kuala Lumpur. The role involves managing the full lifecycle of security assessment engagements and maintaining client relationships to ensure satisfaction. The ideal candidate will have 1–3 years of experience in IT project coordination, technical proficiency, and fluency in English. Opportunities for growth are available within the organization.

Qualifications

• 1–3 years of relevant experience in IT project coordination or service delivery.
• Understanding of IT infrastructure or cybersecurity services.
• Proficient in managing multiple projects simultaneously.

Responsibilities

• Manage the full lifecycle of penetration testing engagements.
• Develop and maintain trusted relationships with clients.
• Monitor engagement status, deadlines, and deliverables.

Skills

IT project coordination

Customer engagement

Analytical skills

Problem-solving skills

Fluent technical English

Education

University degree or equivalent

Job description

wizlynx group, with the founding core of our company headquartered in Switzerland since 1992, is an ethical, trustworthy, and vendor agnostic global Cyber Security provider. Our vision is to be a best-in-class global Cyber Security company, enabling customers to focus on their core business by providing high-quality, value added and innovative Cyber Security services.

JOB SUMMARY AND MISSION

This position contributes to the success of wizlynx group by performing the following:

Overview

As an Engagement Coordinator, you will play a major liaison role with our customers and work closely with our business development and technical teams, with a main mission of planning and scheduling security assessment engagements. You will be working in a dynamic environment, handling multiple customers, engagements, and tasks at the same time. Your performance will be a key factor to meet client satisfaction, while ensuring our high-quality service.

Responsibilities

• Coordinate Engagements: Manage the full lifecycle of penetration testing engagements — from planning and scheduling to execution, reporting, and follow-up.
• Resource Planning: Coordinate resource assignments based on customer requirements and internal capacity.
• Client Relationship Management: Serve as the main point of contact for clients; develop and maintain trusted relationships with key stakeholders and executives.
• Project Negotiation & Scheduling: Negotiate project timelines and conditions with customers to achieve an optimal balance between client needs and internal resource availability.
• Documentation & Governance: Collect all necessary documentation and approvals before, during, and after project execution; ensure compliance with internal procedures.
• Progress Tracking: Monitor engagement status, deadlines, and deliverables; coordinate with the billing team to ensure timely invoicing and payment collection.
• Customer Satisfaction: Conduct post-engagement follow-ups to confirm client satisfaction and identify opportunities for improvement.
• Meeting Management: Record and distribute minutes for key meetings with clients and internal teams.

Ideal Experience & Qualifications

• Experience: 1–3 years of relevant experience in IT project coordination, service delivery, or customer engagement.
• Technical Background: Understanding of IT infrastructure, cybersecurity services, or managed IT operations.
• Service Delivery Expertise: Previous experience in managed support services, Network Operations, ITIL, or service management environments.
• Project Management: Proven ability to plan, organize, and manage multiple projects simultaneously.
• Customer Focus: Strong commitment to customer satisfaction and continuous improvement.
• Language Skills: Fluent technical English (speech and writing); ability to communicate clearly and concisely, both orally and in writing in English. Fluency in Cantonese is highly desirable.

Desired Skills and Experience

• Team oriented
• Customer friendly approach and appearance
• Being proactive, independent, and able to take decisions when facing challenges
• Strong analytical and problem-solving skills
• Ability to manage multiple projects, juggle priorities and deliver on tight deadlines
• Conflict resolution, negotiation, and consensus-building skills
• Thrive in a fast-paced environment

Education & Qualification Summary

• Summary of Education: University or similar desirable
• Summary of Ideal Experience, Skills, Knowledge, and Abilities: Act as link between our customers and stakeholders for requests during project delivery; Actively respond to requests within defined KPI; Write all related documentation / update data in online tools; Execute change management activities using defined processes and protocols; Interaction with execution teams in other global locations; Update the pipeline report weekly; coordinate with the wizlynx group Leadership team to ensure the required capacity is available to fulfill new business; Promotion to Senior Cyber Security Engagement Coordinator.

Note: The original document contains additional sections that are not required for the core job description and have been omitted to focus on responsibilities and qualifications.