CX Strategy Lead — Data-Driven & Cross-Functional

Lazada; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce platform in Malaysia is seeking a skilled professional to lead customer experience strategies. The role involves analyzing customer feedback and collaborating with various teams to implement improvements. Candidates should have 4-5 years of relevant experience and strong business acumen. Excellent project management and communication skills are essential for fostering a customer-centric culture within the organization. This position offers the opportunity to be at the forefront of enhancing customer experiences.

Qualifications

• 4-5 years of hands-on experience in customer experience strategy or project management.
• Proficiency in business and data analytics tools.

Responsibilities

• Lead the development of customer experience strategies aligned with company goals.
• Collaborate with stakeholders to devise solutions across various functions.
• Champion a customer-centric culture within the organization.

Skills

Business acumen

Data-driven decision-making

Project management

Stakeholder engagement

Creative thinking

Tools

Excel

Job description

A leading e-commerce platform in Malaysia is seeking a skilled professional to lead customer experience strategies. The role involves analyzing customer feedback and collaborating with various teams to implement improvements. Candidates should have 4-5 years of relevant experience and strong business acumen. Excellent project management and communication skills are essential for fostering a customer-centric culture within the organization. This position offers the opportunity to be at the forefront of enhancing customer experiences.