CX Program Lead - Retention & Growth (Flexible Hours)

Respond.io; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading Business Messaging platform in Kuala Lumpur is seeking a CX Program Manager to drive customer retention and engagement initiatives. You will work closely with teams to translate insights into actionable projects, leveraging data to measure outcomes. Ideal candidates have proven experience in program management within SaaS environments and exceptional communication skills. The role promises a vibrant culture, competitive compensation, and numerous perks, including flexible hours and social events.

Benefits

Competitive compensation

Flexible working environment

Unlimited snacks

Social events

High-quality medical and dental insurance

Qualifications

• Proven experience running customer retention or lifecycle programs (preferably in SaaS).
• Strong project management and coordination skills are essential.
• Ability to analyze customer data effectively.

Responsibilities

• Analyze customer segments and trends for retention and expansion.
• Translate insights into actionable projects.
• Design and execute retention or growth programs quarterly.

Skills

Customer retention programs

Project management

Data analysis

No-code tools proficiency

Communication skills

Tools

Excel

Zapier

HubSpot

Notion

Job description

A leading Business Messaging platform in Kuala Lumpur is seeking a CX Program Manager to drive customer retention and engagement initiatives. You will work closely with teams to translate insights into actionable projects, leveraging data to measure outcomes. Ideal candidates have proven experience in program management within SaaS environments and exceptional communication skills. The role promises a vibrant culture, competitive compensation, and numerous perks, including flexible hours and social events.