Customer/Technical Training Analyst (Fresh Graduate - 2026 Intake)

Dell Global Business Center Sdn Bhd; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Penang is seeking a Customer/Technical Training Analyst (Fresh Graduate - 2026 Intake) to support the execution of training events and deliver effective training solutions. The ideal candidate holds a Bachelor's degree in Business Administration or Marketing, possesses excellent communication skills, and is passionate about technology and customer success. This is a fantastic opportunity for fresh graduates eager to start their careers in a dynamic environment.

Qualifications

• Bachelor's degree in Business Administration, Marketing or a related field is required.
• Excellent communication and productivity skills are essential.
• Candidates should demonstrate critical thinking and problem-solving capabilities.

Responsibilities

• Support the coordination and execution of training-related events and webinars.
• Ensure effective delivery of training to meet competence requirements.
• Collaborate with subject matter experts to customize training.

Skills

Productivity

Excellent communication skills

Critical thinking

Problem-solving skills

Analytical skills

Education

Bachelor’s Degree in Business Administration, Marketing or a related field

Job description

Customer/Technical Training Analyst (Fresh Graduate - 2026 Intake)

Dell Technologies harnesses the power of technology to drive human progress. The Customer Technical Training team designs and delivers training courses – from lectures to lab exercises – for internal and external customers, shaping curriculum content to suit diverse needs.

Location: Penang (SWTC).

Responsibilities

• Support the coordination and execution of external training-related events, webinars, and workshops for partners and customers.
• Ensure effective delivery of training and solutions to support the highest competence given the level of knowledge and skills required.
• Work on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions.
• Partner with the business and subject matter experts to assess and customize training based on current and future needs.

Essential Requirements

• Bachelor’s Degree in Business Administration, Marketing or a related field.
• Productivity and excellent communication skills.
• Critical thinking and problem-solving skills.
• Apply analytical skills to evaluate and interpret complex situations/problems using multiple sources of information.
• Extend capabilities by working closely with senior staff/experts within and outside the internal organization.
• Regularly interact with colleagues generally up to senior level management.

Application

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?

Dell Technologies values diversity, inclusion, and continuous learning. If you are passionate about technology, innovation, and customer success, we encourage you to apply.