Customer Support-Voice

ADVENXA; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A company in the customer support industry is seeking candidates for the Customer Support – Voice role in Kuala Lumpur. Responsibilities include handling international calls and resolving queries. The position requires a Bachelor's degree and offers performance bonuses. Ideal candidates should have strong English skills and be able to work night shifts. This opportunity includes transport facilities and multiple openings.

Benefits

Transport facility: Pick-up & Drop provided

Performance Bonuses: Up to ₹5,000/month

Qualifications

• 1 year experience in International Voice Process OR Freshers with exceptional communication skills.
• Strong fluency in English (verbal & written).
• Ability to work effectively in night shifts.

Responsibilities

• Handle inbound and outbound international voice calls.
• Provide customer support with accuracy and professionalism.
• Maintain service quality standards and resolve customer queries.

Skills

Exceptional communication skills

Interpersonal skills

Problem-solving skills

Education

Bachelor’s Degree

Job description

Customer Support – Voice (International Process)

Location: Infopark, Kochi

Work Mode: On-site | Night Shift | 5-Day Work Week

Key Responsibilities

• Handle inbound and outbound international voice calls
• Provide customer support with accuracy and professionalism
• Maintain service quality standards and resolve customer queries
• Collaborate with team members to achieve performance metrics
• Adapt to rotational schedules and maintain process compliance

Requirements

• Bachelor’s Degree (mandatory)
• 1 year experience in International Voice Process OR Freshers with exceptional communication skills
• Strong fluency in English (verbal & written)
• Ability to work effectively in night shifts
• Excellent interpersonal and problem-solving skills

Benefits

• ₹17,000 (In-hand salary)
• Performance Bonuses: Up to ₹5,000/month
• Transport facility: Pick-up & Drop provided
• Number of Openings: Multiple