Customer Support Team Leader

TopNotch HR Consulting Firm; Kuala Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A prominent HR consulting firm is seeking a dedicated professional in Kuala Selangor with significant banking experience. Candidates should have at least 6 years in onboarding/account management or related fields and 4 years of team management experience. Ideal applicants must demonstrate strong leadership and excellent communication skills, with the ability to work both independently and in a team. Shift work may be required, including weekends and holidays.

Qualifications

• At least 6 years of relevant banking experience in onboarding/account management/payments/loans/cards.
• At least 4 years of relevant experience in managing a team.
• Able to work independently and in a team.

Skills

Banking experience

Team management

Communication skills

Analytical skills

Problem-solving skills

Job description

TopNotch HR Consulting Firm – Kuala Selangor, Selangor

Requirements:

• At least 6 years of relevant banking experience in onboarding/account management/payments/loans/cards
• At least 4 year of relevant experience in managing a team
• Able to work independently and in a team
• Hardworking, self-driven, highly motivated and meticulous individual
• Possess good leadership with excellent communication, analytical, and problem solving skills
• Being agile and able to work in a fast‑changing environment, while possessing a positive attitude and can‑do spirit
• Able to perform shift work including weekends and public holidays when required