Customer Support Specialist - Malaysia

Seesaw Learning; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading education technology company is seeking a compassionate Customer Support Specialist in Kuala Lumpur. You will solve customer issues related to their learning platform and provide exceptional support to educators and school administrators. The role requires strong communication skills and experience with tools like Zendesk. Join us to empower teachers and enhance learning experiences.

Qualifications

• 2+ years of customer support experience, preferably in education or education technology.
• Highly organized and detail-oriented.
• Ability to work autonomously during off-hours.

Responsibilities

• Quickly solve customer issues for school/district administrators.
• Identify and escalate software challenges to the team.
• Collect product feedback and share findings.

Skills

Deep empathy and patience for teachers

Excellent writing and communication skills

Ability to investigate and resolve technical issues

Thrives in a fast-paced working environment

Tools

Zendesk

Job description

Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction.

Our Mission:

Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life.

Your Team:

The Seesaw Customer Support team is integral to our customer’s success. We care deeply about our product and we work closely with every team across the organization to ensure we deliver top quality support to schools, teachers and their families.

Your Role:

We want every teacher and school to be successful with Seesaw and are looking for thoughtful, compassionate problem-solvers to join our Support Team. At Seesaw, we believe that incredible customer support is the best marketing tool we have and that every customer who interacts with us should feel excited to use Seesaw in their classroom and empowered with the information or tools they need to do just that.

Your Responsibilities:

• Quickly and effectively solve customer issues from school/district administrators and their teachers and parents to ensure that they are successful using Seesaw
• Identify and escalate software challenges or bugs to the team
• Learn the ins and outs of our product to become a Seesaw expert
• Keep relevant teams informed of support issues
• Collect product feedback and share findings

Requirements:

• Deep empathy and patience for teachers, schools, and parents
• 2+ years of customer support experience, preferably in education or education technology
• Zendesk or similar support tool experience
• Thrives in a fast-paced working environment
• Excellent writing and communication skills
• A desire to become an expert on our product (previous experience with Seesaw a plus)
• Ability to investigate and resolve technical issues quickly
• Highly organized and detail-oriented
• Ability to work autonomously, as this role may require handling tasks during hours when team support is limited
• Work Schedule: Malaysia hours: Monday-Friday 5:00 am to 1:30 pm Malaysia Time

Our company participates in E-Verify.