Customer Support Specialist, Kuala Lumpur

Emerald Zebra; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

A prominent financial services firm in Kuala Lumpur is seeking a Full-time Customer Support Specialist who is fluent in Mandarin. The role involves assisting clients via email and live chat, educating them about the trading platforms, and providing support related to company products and services. The ideal candidate will have excellent communication skills and a strong understanding of financial markets. This position offers competitive remuneration and various employee benefits.

Benefits

Comprehensive medical and insurance coverage

Competitive remuneration and performance-based incentives

Access to sports and wellness facilities

Birthday gift and day off

24/5 mental health support

Qualifications

• Fluency in English and Mandarin is essential for supporting the China region.
• Excellent working knowledge of Microsoft Office applications required.
• Experience in FX and financial markets is preferred.

Responsibilities

• Provide answers to customers via email and live chat by identifying problems.
• Educate clients on the company's website and trading platforms.
• Communicate with clients regarding the company's products and services.
• Assist other departments as needed.

Skills

Fluency in English

Fluency in Mandarin

Excellent communication skills

Computer literacy

Knowledge of FX and financial markets

Job description

This job opportunity is only available for residents of Malaysia with work permit.

Our client is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. As a globally recognized broker, it is known for its exceptional trading conditions, award-winning customer service, and over 20 years of industry experience. With a commitment to transparency and cutting-edge technology, the company offers traders a reliable and secure platform to achieve their financial goals. Our client is growing and looking to recruit a Full-time Customer Support Specialist (Mandarin Speaking)

Reporting to: Customer Support Supervisor

Working hours: Shift

Responsibilities

• Provide answers to customers by identifying problems and assisting with incoming queries by email and live chat
• Educating clients on how to use the Companys website and trading platforms
• Communicating with clients regarding the companys products and services via telephone, email and live chat
• Assisting other departments

Candidate profile

• Computer literacy with excellent working knowledge of Microsoft Office applications
• Knowledge and experience in FX and financial markets is preferred
• A team player with excellent communication skills
• Fluency in English and Mandarin is essential as this is to support the China region.

The offer

• Welcoming, young and multicultural team with approachable leadership
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Comprehensive medical and insurance coverage to support your health and well-being
• Corporate parking is provided, with a claimable amount if a designated parking spot is unavailable
• Vibrant company life: from team activities to global celebrations
• Free access to multiple sports and wellness facilities across the country
• A gift and a day off on your Birthday
• Access to 24/5 mental health support through licensed external therapists and psychologists

The application process will be handled directly by the client and include

• Interview with People team (30 min - 35 min).
• Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations.

Apply and join a team thats making waves in the financial trading industry! Submit your CV, along with your salary expectations and notice period. As part of the application process, your CV will be shared directly with our client to expedite your placement. Rest assured, your privacy and data protection are our top priorities.

Please note: For this role, your CV will be shared directly with our client with your consent as part of the application process. This is an exception to our usual procedure, where we do not share candidate names or personal details without prior approval. By applying, you confirm your consent for Emerald Zebra to share your information with the client in accordance with our Privacy Policy and GDPR regulations.