Customer Support Specialist - Italian Speaker - 9 Months Renewable Contract

Teleperformance; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service company is seeking a proactive Customer Support Specialist in George Town, Malaysia. You will provide professional assistance to business partners and distributors, manage B2B inquiries, and collaborate with internal teams. The ideal candidate should have 1–2 years of experience in customer service and be proficient in English and Italian, with strong communication skills. This position is a 9-month renewable contract.

Qualifications

• Minimum 1–2 years of experience in customer service, helpdesk, or shared service support.
• Proficient in English and Italian (both written and verbal).
• Strong communication and problem-solving skills.

Responsibilities

• Provide first-line support to business clients via email, chat, or phone.
• Manage and resolve B2B inquiries related to orders, accounts, and system usage.
• Collaborate with internal teams to ensure timely and accurate responses.
• Document all customer interactions and feedback within the system.
• Handle escalations professionally and ensure service-level targets are met.

Skills

Customer service

Problem-solving

Communication

Multilingual (English and Italian)

Job description

Overview

About the Role

We are looking for a proactive and customer-focusedCustomer Support Specialistto join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.

Qualifications

• Minimum 1–2 years of experience incustomer service, helpdesk, or shared service support(B2B experience preferred).

• Proficient in English and Italian (both written and verbal).

• Strong communication and problem-solving skills.

• Comfortable working in a fast-paced, multicultural environment.

• Willing to work on a 9-month renewable contract.

Responsibilities

Key Responsibilities

• • Provide first-line support to business clients via email, chat, or phone.

  • Manage and resolve B2B inquiries related to orders, accounts, and system usage.

  • Collaborate with internal teams to ensure timely and accurate responses.

  • Document all customer interactions and feedback within the system.

  • Handle escalations professionally and ensure service-level targets are met.

  • Support process improvements and contribute to continuous service enhanceme