Customer Support Specialist - Dutch Speaker - 9 Months Renewable Contract

Teleperformance; George Town; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading global customer support firm in George Town is seeking a proactive Customer Support Specialist to join their regional team. In this role, you will assist business partners and distributors, providing first-line support in a fast-paced, multicultural environment. The ideal candidate has 1–2 years of customer service experience and is proficient in both English and Dutch, with strong communication and problem-solving skills. This position is on a 9-month renewable contract.

Qualifications

• Minimum 1–2 years of experience in customer service, helpdesk, or shared service support (B2B preferred).
• Proficient in English and Dutch (both written and verbal).
• Comfortable working in a fast-paced, multicultural environment.

Responsibilities

• Provide first-line support to business clients via email, chat, or phone.
• Manage and resolve B2B inquiries related to orders, accounts, and system usage.
• Collaborate with internal teams to ensure timely and accurate responses.
• Document all customer interactions and feedback within the system.
• Handle escalations professionally and ensure service-level targets are met.

Skills

Customer service experience

Proficient in English

Proficient in Dutch

Strong communication skills

Problem-solving skills

Ability to work in a multicultural environment

Job description

Overview

About the Role

We are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.

Qualifications

• Minimum 1–2 years of experience in customer service, helpdesk, or shared service support (B2B experience preferred).

• Proficient in English and Dutch (both written and verbal).

• Strong communication and problem-solving skills.

• Comfortable working in a fast-paced, multicultural environment.

• Willing to work on a 9-month renewable contract.

Responsibilities

Key Responsibilities

• Provide first-line support to business clients via email, chat, or phone.

• Manage and resolve B2B inquiries related to orders, accounts, and system usage.

• Collaborate with internal teams to ensure timely and accurate responses.

• Document all customer interactions and feedback within the system.

• Handle escalations professionally and ensure service-level targets are met.

• Support process improvements and contribute to continuous service enhanceme