Customer Support Specialist - Dutch Speaker - 9 Months Renewable Contract

Teleperformance International; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global customer support organization located in Penang is seeking a proactive Customer Support Specialist. The ideal candidate will provide professional assistance to business clients across multiple markets, ensuring inquiries are efficiently resolved. Requirements include 1-2 years of B2B customer service experience and proficiency in English and Dutch. This role involves first-line support, managing inquiries, and collaborating with internal teams. The position offers a 9-month renewable contract and requires adaptability in a fast-paced, multicultural environment.

Qualifications

• Minimum 1–2 years of experience in customer service, helpdesk, or shared service support (B2B experience preferred).
• Proficient in English and Dutch (both written and verbal).
• Strong communication and problem-solving skills.

Responsibilities

• Provide first-line support to business clients via email, chat, or phone.
• Manage and resolve B2B inquiries related to orders, accounts, and system usage.
• Collaborate with internal teams to ensure timely and accurate responses.
• Document all customer interactions and feedback within the system.
• Handle escalations professionally and ensure service-level targets are met.

Skills

Customer service

Communication skills

Problem-solving skills

Multicultural environment adaptability

Job description

Contract

1mo ago , from Teleperformance International

We are looking for a proactive and customer-focused Customer Support Specialistto join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.

Qualifications

Minimum 1–2 years of experience in customer service, helpdesk, or shared service support (B2B experience preferred).

Proficient in English and Dutch (both written and verbal).

Strong communication and problem-solving skills.

Comfortable working in a fast-paced, multicultural environment.

Willing to work on a 9-month renewable contract.

Responsibilities

Key Responsibilities

Provide first-line support to business clients via email, chat, or phone.

Manage and resolve B2B inquiries related to orders, accounts, and system usage.

Collaborate with internal teams to ensure timely and accurate responses.

Document all customer interactions and feedback within the system.

Handle escalations professionally and ensure service-level targets are met.

Support process improvements and contribute to continuous service enhanceme