Customer Support Specialist

Rapsodo; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading sports technology company in Kuala Lumpur is seeking a Customer Support Specialist to manage support for their Golf product line. In this hybrid role, you will deliver effective customer support, troubleshoot technical issues, and ensure a positive customer experience. Candidates should possess a Bachelor's degree, 3+ years of experience in customer support, and strong communication skills. A passion for sports is valued.

Qualifications

• Min 3 years experience in a customer support or service role.
• Experience in a tech or consumer product company is preferred.
• Calm under pressure with strong problem-solving skills.

Responsibilities

• Serve as the primary point of contact for support inquiries.
• Respond to inbound cases via email, phone, and chat.
• Troubleshoot hardware and software issues.

Skills

Technical troubleshooting

Problem-solving

Strong communication skills

Conflict resolution

Empathy

Education

Bachelor's degree

Tools

Salesforce

Zendesk

Job description

Rapsodo is seeking a driven, detail-orientedCustomer Support Specialistto manage support for our Golfproduct line. You’ll be the first line of communication for coaches, athletes, and everyday users—delivering timely, effective support and ensuring every customer gets maximum value from their Rapsodo experience.

This isn’t your average customer support role. We’re looking for someone who brings curiosity, grit, and a technical mindset. You’ll need to think critically, solve problems independently, and advocate for our customers with urgency and care. If you thrive in a fast-paced environment and take pride in going above and beyond, we want to hear from you.

This hybrid role spans both our team-based and consumer audiences, requiring a balance of empathy, technical troubleshooting, and proactive service.

Responsibilities

• Serve as the primary point of contact for support inquiries acrossGolfproducts
• Respond to inbound cases via email, phone, chat, and ticketing systems
• Troubleshoot hardware, software, and connectivity issues for the Golf product line
• Prioritize, manage, and close tickets in Salesforce or other support platforms
• Escalate complex technical issues to internal engineering or product support teams
• Ensure service level expectations are consistently met or exceeded
• Assist with routing sales-related inquiries to appropriate account managers
• Contribute to internal documentation and support process improvements

• Bachelor's degree required
• Min 3 years experience in a customer support or service role (preferably in a tech or consumer product company)
• Strong written and verbal communication skills
• Calm under pressure with strong problem-solving and proven conflict resolution skills
• A team player with high accountability, empathy, and a customer-first mindset
• Experience with support platforms like Zendesk
• Passion for sports—especiallybaseball, softball, & golf—is highly valued
• Familiarity with CRM systems (Salesforce preferred) and ticketing tools
• Highly organized, self-motivated, and calm under pressure
• Ability to manage multiple priorities and communicate with professionalismComfortable working independently and collaboratively across departments