Customer Support Section Lead — Service Excellence

Good Job Creations (Singapore) Pte Ltd; Petaling Jaya; On-site; MYR 180,000 - 280,000; Full time

Job summary

Good Job Creations (Singapore) Pte Ltd is seeking a senior Customer Support Head to lead the team, oversee all support functions, and ensure exceptional service delivery. You will manage planning, systems, and controls, resolve escalations, and maintain compliance in customer contract management.

The role requires extensive leadership experience, strong communication skills in Bahasa Malaysia, and the ability to collaborate with engineering and operations teams to improve customer outcomes.

Qualifications

• Minimum 8 years in a customer-facing role, preferably in aviation MRO or aerospace manufacturing.
• Strong leadership and mentoring abilities for a customer support team.
• Excellent verbal and written communication in Bahasa Malaysia.
• Demonstrated ability to manage KPIs and performance metrics.
• Able to coordinate with internal teams to ensure service delivery.
• Professional and customer-focused with high integrity.

Responsibilities

• Lead and mentor the customer support team to achieve service excellence.
• Supervise, coach, and manage the team and participate in hiring and evaluation decisions.
• Manage workload, quality, and productivity; address HR issues.
• Communicate performance against objectives and monitor KPIs.
• Work with internal teams to ensure onboarding and service delivery for customers.
• Provide feedback to engineering and operations based on customer insights.

Skills

Team Leadership

Customer Service

Languages (Bahasa Malaysia)

Communication

Performance Management

Job description

Good Job Creations (Singapore) Pte Ltd is seeking a senior Customer Support Head to lead the team, oversee all support functions, and ensure exceptional service delivery. You will manage planning, systems, and controls, resolve escalations, and maintain compliance in customer contract management.

The role requires extensive leadership experience, strong communication skills in Bahasa Malaysia, and the ability to collaborate with engineering and operations teams to improve customer outcomes.