Customer Support Sales Executive

Quality Education Enrichment SDN BHD; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An education and dental community leader in Kuala Lumpur is seeking a motivated individual for customer service and sales in educational courses and events. The role involves building relationships, using CRM tools, and contributing to a supportive team environment. Ideal candidates should have 3-5 years of relevant experience and a Bachelor’s degree in a related field, with strong communication skills in English. A friendly and engaging work atmosphere with growth opportunities is offered.

Benefits

A supportive and engaging team

Possibility for growth into a managerial position

Casual work environment

Flexible task management

Qualifications

• 3-5 years or more in customer support and/or sales.
• Experience using a CRM tool to manage leads, follow-ups, and pipelines.
• Proven ability to close sales or meet targets is a plus.

Responsibilities

• Online customer service and sales for educational courses, workshops, and events.
• Build strong relationships with clients, speakers, and partners.
• Set-up and use a CRM system to track contacts, leads, and sales metrics.

Skills

Fluent English (written & spoken)

Excellent persuasion and listening skills

Self-motivated and proactive

Knowledge of Mandarin

Understanding clients needs

Education

Bachelor’s degree in Public Relations, Marketing or a related field

Tools

Microsoft Excel

Google Sheets

CRM tools

Job description

We are recruiting a full time highly motivated person who is passionate about customer service, constant growth and exceeding their targets.

We are one of the leading education centers and dental communities in SE Asia and we believe in continuous learning, while creating long lasting relationships.

You will be explaining educational events, courses and congresses to dental practitioners internationally. You will also take part in the live events monthly.

Does this sound like you

• You communicate with warmth and clarity, whether it’s on the phone, email, or face-to-face.
• You adapt your approach depending on who you’re talking to and make each person feel understood.
• You switch between online platforms very fast and enjoy multitasking.
• You’re naturally charismatic and usually people enjoy talking to you.
• You know how to listen and understand what people need.
• You value teamwork, support, and working in an environment that encourages learning and growth.
• You see sales not just as closing deals, but as offering people real help.

Main mission

• Online customer service and sales for our educational courses, workshops, congresses, and events. Connect with potential clients, promote their benefits, follow leads, and close deals.
• Build strong relationships with clients, speakers, and partners so they feel excited to be part of our community.
• Partner closely with Marketing, Logistics and external partners to ensure what you sell can be delivered flawlessly.
• Be one of the hosts of part of the events, welcoming people, presenting speakers and connecting to participants.
• Be the voice of our clients: gather feedback, understand their needs, and support group management in shaping future course offerings & event formats.
• Identify, follow up, and nurture leads through the sales funnel: prospect outreach, qualification calls, and closing deals for courses, events, and congresses.
• Set-up and use a CRM system to track contacts, leads, deals, sales metrics, and ensure all client info is up-to-date.
• Prepare sales proposals, price packages, and promotional materials in collaboration with Marketing.
• Present and pitch our educational offerings to potential clients via phone, email, virtual meetings, or in face-to-face settings.
• Coordinate with the logistics/events team so what you promise can be delivered: program, schedule.
• Follow up after events: collect feedback, manage invoice processes, analyze what went well & what can improve.
• Support virtual and hybrid events: help set up webinars, live-streaming, ensure technical readiness pre-event.
• Other tasks related to the position.

What we offer

• A lovely team, professional and kind, engaging and supportive.
• A possibility for growth into a managerial position in the long term.
• Possibility of sometimes travelling for events when necessary according to schedule.
• A more casual, less protocolary work environment.
• The possibility to organise some of your day to day tasks in a more free-style manner while still making sure protocols and deadlines are respected.

Experience

• 3-5 years or more in customer support and/or sales.
• Strong grasp of Microsoft Excel or Google Sheets creating reports, tracking metrics, managing data.
• Experience using a CRM tool to manage leads, follow-ups, and pipelines is a plus.
• Proven ability to close sales or meet targets is a plus.

Education

• Bachelor’s degree in Public Relations, Marketing or a related field.
• Equivalent of 5+ years’ experience in an English-speaking environment.
• Polytechnic (or technical college) diploma also accepted if paired with strong relevant experience.

Skills

• Fluent English (written & spoken), and able to adapt tone for different audiences.
• Respecting deadlines and protocols.
• Familiarity with CRM tools and lead funnel management, tracking leads, follow-ups, and pipelines.
• Excellent persuasion and listening skills.
• Understanding clients needs.
• Self-motivated, proactive, with a positive attitude under pressure.
• Knowledge of Mandarin is a plus.
• Other foreign languages are a plus.
• Experience in healthcare, medical, wellness environment can be a plus.