Customer Support & RMA Specialist | Mandarin Welcomed

Garmin; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology firm in Kuala Lumpur is seeking a Customer Services Specialist to provide product support. In this role, you will manage customer inquiries and handle the RMA (Return Merchandise Authorization) process. The ideal candidate should have a diploma and strong communication and problem-solving skills. Familiarity with electronic devices is a plus. Proficiency in English is required, and Mandarin speakers are welcomed to accommodate Chinese-speaking customers.

Qualifications

• Proficiency in English is required.
• Speakers of Mandarin are welcomed.
• Understanding and familiarity with electronic devices.

Responsibilities

• Provide effective responses to customers regarding various inquiries.
• Maintain accurate records of customer service activities.
• Ensure customer satisfaction and provide professional support.
• Handle daily RMA operations and resolve user issues.
• Monitor and maintain the RMA operation database.

Skills

Communication skills

Problem-solving skills

Customer-oriented

Education

Diploma in any field

Job description

A leading technology firm in Kuala Lumpur is seeking a Customer Services Specialist to provide product support. In this role, you will manage customer inquiries and handle the RMA (Return Merchandise Authorization) process. The ideal candidate should have a diploma and strong communication and problem-solving skills. Familiarity with electronic devices is a plus. Proficiency in English is required, and Mandarin speakers are welcomed to accommodate Chinese-speaking customers.