Customer Support (Pet food) - Cantonese (Relocate to Penang)

TP; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer support firm is seeking Cantonese-speaking Customer Support Specialists in Georgetown, Penang. The role includes handling inquiries, providing accurate information, and maintaining customer satisfaction. Candidates should be proficient in Cantonese and have a good command of English. This position offers attractive salary and benefits, including full training and career development opportunities.

Benefits

Attractive salary up to RM 4,500

Full training provided

Opportunities for career development

Qualifications

• Proficiency in Cantonese (spoken and written) is required.
• Good command of English (spoken and written).
• Customer service experience is an advantage but not necessary.

Responsibilities

• Handle customer inquiries via phone, chat, or email in Cantonese and English.
• Provide accurate information and assist with mobile-related issues.
• Document all customer interactions accurately.

Skills

Proficiency in Cantonese

Good command of English

Education

Minimum SPM or equivalent qualification

Job description

Overview

Location: Georgetown, Penang, Malaysia

Industry: Customer Support

Company: Teleperformance Malaysia

Job Description:

Teleperformance Malaysia is seeking friendly and motivated Cantonese-speaking Customer Support Specialists to support a leading brand in the Pet Food. Based in Georgetown, Penang, this role focuses on delivering excellent customer service through clear communication and problem-solving.

Key Responsibilities

• Handle customer inquiries via phone, chat, or email in Cantonese and English
• Provide accurate information and assist with mobile-related issues and requests
• Maintain a high level of professionalism and customer satisfaction
• Document all customer interactions accurately
• Collaborate with internal teams for issue resolution when needed

Requirements

• Proficiency in Cantonese (spoken and written) is required
• Good command of English (spoken and written)
• Minimum SPM or equivalent qualification
• Customer service experience is an advantage but not necessary
• Able to work Office hour 9am - 6pm
• Must be based in or willing to relocate to Georgetown, Penang

What We Offer

• Attractive salary up to RM 4,500 per month
• Fixed working hours – morning and afternoon shifts
• Full training provided – open to fresh graduates
• Supportive, multicultural work environment
• Opportunities for career development within a global company