Customer Support Mandarin Speaker

eTeam; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider in Selangor is seeking a Customer Support Mandarin Speaker to join their team. This full-time position involves delivering exceptional customer service by handling inquiries via phone, email, and online chat in both Mandarin and English. Candidates should have strong communication and problem-solving skills, and a background in customer service is preferred. The role offers a competitive salary, generous leave, and opportunities for professional development in a supportive work culture.

Benefits

Competitive salary and performance-based bonus

Generous leave entitlements

Flexible work arrangements

Opportunities for professional development

Supportive and collaborative work culture

Qualifications

• Proficient in providing high-quality customer support in Mandarin and English.
• Experienced in resolving customer issues efficiently.
• Skilled in maintaining accurate customer interaction records.

Responsibilities

• Provide support and respond to inquiries via phone, email, and chat.
• Resolve customer concerns professionally and efficiently.
• Maintain documentation of customer interactions.

Skills

Excellent verbal and written communication skills in Mandarin and English

Strong customer service and problem-solving abilities

Demonstrated experience in a customer-facing or call centre environment

Proficiency in using customer service software and computer systems

Positive, empathetic, and patient approach when dealing with customers

Ability to work effectively in a fast-paced environment

Job description

eTeam Workforce Sdn. Bhd. (Malaysia) is seeking a talented Customer Support Mandarin Speaker to join our dynamic team. This full‑time role in Selangor will see you playing a crucial part in delivering exceptional customer service and support to our valued clientele.

What you’ll be doing

• Providing high‑quality customer support and responding to inquiries via phone, email, and online chat in Mandarin and English
• Resolving customer issues and concerns in a professional and efficient manner
• Maintaining accurate records and documentation of customer interactions
• Gathering customer feedback and identifying areas for improvement
• Contributing to the continuous enhancement of our customer service processes and procedures

What we’re looking for

• Excellent verbal and written communication skills in both Mandarin and English
• Strong customer service and problem‑solving abilities
• Demonstrated experience in a customer‑facing or call centre environment
• Proficiency in using customer service software and computer systems
• A positive, empathetic, and patient approach when dealing with customers
• Ability to work effectively in a fast‑paced, dynamic environment

What we offer

• Competitive salary and performance‑based bonus structure
• Generous leave entitlements and flexible work arrangements
• Opportunities for professional development and career advancement
• Supportive and collaborative work culture

About us

eTeam Workforce Sdn. Bhd. (Malaysia) is a leading provider of customer service and support solutions. With a strong commitment to excellence, we strive to create a positive and rewarding experience for both our clients and our employees. Join our team and be a part of our continued success!

Apply now to become our next Customer Support Mandarin Speaker.

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