Customer Support- Mandarin (Hotel Reservation Project)

Teleperformance; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global customer service provider is seeking enthusiastic individuals to join their team as Customer Service Representatives (Mandarin-speaking) in Penang. In this role, you will deliver exceptional service to customers through email, live chat, and phone calls, addressing inquiries and resolving issues. Strong proficiency in Mandarin and English, as well as excellent communication and problem-solving skills, are required. The position offers a competitive salary and benefits, with opportunities for career development.

Benefits

Competitive salary and benefits package

Paid training and career development opportunities

Supportive and diverse work environment

Opportunities to grow within the company

Qualifications

• Experience in customer service or call center environment is an advantage.
• Fresh graduates are welcome to apply.
• Ability to work under pressure.

Responsibilities

• Handle incoming customer inquiries via email, chat, and call professionally.
• Provide accurate information and solutions to customers.
• Resolve customer concerns effectively while maintaining a high level of empathy.

Skills

Proficiency in Mandarin (spoken and written)

Proficiency in English

Strong communication skills

Problem-solving skills

Ability to handle multiple tasks

Flexibility to work on rotational shifts

Job description

Requirements

• Proficiency in Mandarin (spoken and written) and English.
• Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks and work under pressure.
• Flexibility to work on rotational shifts, including weekends and public holidays.
• Willing to work Penang site

Responsibilities

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking). In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

• Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.
• Provide accurate information, solutions, and assistance to customers.
• Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.
• Document customer interactions and update records in the system.
• Escalate complex issues to the relevant teams when necessary.
• Work closely with team members and supervisors to achieve performance targets and service level agreements.
• Maintain a positive and customer-first attitude at all times.

Benefits

• Competitive salary and benefits package.
• Paid training and career development opportunities.
• A supportive and diverse work environment.
• Opportunities to grow within the company.