Customer Support Executive - Normal Working Hour, In-house (ID:687874)

PERSOL; Ampang Jaya Municipal Council; On-site; MYR 30,000 - 45,000; Full time

Job summary

A stable customer service provider is looking for a Customer Support Executive for their in-house team in Malaysia. This role offers fixed working hours and a supportive environment, making it ideal for work-life balance. Responsibilities include handling customer inquiries via phone, live chat, and email, as well as managing feedback and complaints. Candidates should have a diploma or degree with 1–3 years of customer service experience or SPM holders with over 5 years in a relevant role. Strong communication skills and the ability to work under pressure are essential.

Benefits

1-Month Fixed Bonus

Great work-life balance

Convenient location

Supportive and team-oriented work environment

Qualifications

• 1–3 years of customer service or call centre experience.
• Comfortable handling both inbound & outbound calls.

Responsibilities

• Handle customer and agent inquiries via phone, live chat, and email.
• Manage and assess appeals, feedback, and minor complaints.
• Perform effective follow-up and ensure issues are resolved.
• Meet individual KPIs and contribute to overall Contact Centre goals.
• Ensure strong adherence to schedules and daily tasks.

Skills

Strong communication

Patience

Problem-solving skills

Customer-oriented

Proactive

Ability to work under pressure

Education

Diploma/Degree in relevant field

SPM with 5+ years experience

Job description

Customer Support Executive - Normal Working Hour, In-house (ID:687874)

⭐ Stable In-House Customer Service Role (not outsourced)

⭐ Fixed Working Hours – great work-life balance

⭐ Convenient Location – easily accessible by public transport

⭐ Supportive & Team-Oriented Work Environment

Why Join Us?

• ⭐ 1-Month Fixed Bonus
• ⭐ Stable In-House Customer Service Role (not outsourced)
• ⭐ Fixed Working Hours – great work-life balance
• ⭐ Convenient Location – easily accessible by public transport
• ⭐ Supportive & Team-Oriented Work Environment

Job Responsibilities

• Handle customer and agent inquiries via phone, live chat, and email in a professional and timely manner.
• Manage and assess appeals, feedback, and minor complaints, ensuring proper resolution.
• Perform effective follow-up and ensure issues are resolved according to agreed timelines.
• Meet individual KPIs and contribute to overall Contact Centre service level goals.
• Ensure strong adherence to schedules, daily tasks, and Contact Centre occupancy requirements.

Requirements

• Diploma/Degree holders with 1–3 years of customer service or call centre experience, OR
• SPM holders with 5+ years of relevant experience.
• Comfortable handling both inbound & outbound calls when required.
• Strong communication, patience, and problem-solving skills.
• Customer-oriented, proactive, and able to work well under pressure.

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