Customer Support Executive (Language Support: Mandarin) - Singapore Telco

Agensi Pekerjaan Trust Recruit Sdn Bhd; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications provider is seeking a Customer Support Executive to provide technical assistance to customers in Mandarin. Responsibilities include handling calls and emails, troubleshooting issues, and ensuring timely resolutions. The ideal candidate will have strong customer support skills and be able to communicate effectively. This position offers benefits such as travel, health support, and corporate insurance.

Benefits

Applicable for travel

Health benefits

Corporate insurance

Sports and gadget benefits

Qualifications

• Ability to communicate effectively in Mandarin with customers.
• Experience in handling technical support inquiries.
• Strong problem-solving skills.

Responsibilities

• Handle inbound calls and emails related to mobile and broadband technical issues.
• Provide troubleshooting for connectivity, device, and service-related matters.
• Achieve individual and team KPIs for service quality.

Skills

Customer Support

Mandarin proficiency

Job description

This job is for a Customer Support Executive at Starhub Singapore. You’ll help customers in Mandarin with their tech issues. You might like this job because it offers a chance to use your language skills while assisting others in a dynamic environment!

We are seeking a Technical Support Executive to provide customer and technical assistance for Starhub Singapore, a leading telecommunications provider.
This role requires the ability to communicate in Mandarin as you will be supporting customers from the Singapore market who prefer to converse in that language due business support.

Job Requirements

• Handle inbound calls and emails related to mobile and broadband technical issues.
  
• Provide troubleshooting and support for connectivity, device, and service-related matters.
  
• Communicate effectively with customers, ensuring accurate and timely resolutions.
  
• Record customer details and service requests in the system.
  
• Escalate complex technical issues to the appropriate team when necessary.
  
• Achieve individual and team KPIs for service quality and performance.

Skills

Customer Support

Company Benefits

Applicable for travel, health, sports, gadget

Corporate Insurance

Medical Card for term life, hospital & surgical.