Customer Support Executive (Automotive Sales)

Sperton Global AS; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to be the primary point of contact for customers. In this role, you will manage inquiries, process orders, and collaborate with various teams to ensure customer satisfaction. Your ability to resolve issues promptly and maintain accurate documentation will be key to success. This position offers an exciting opportunity to contribute to the growth of the company while enhancing your skills in a dynamic environment. If you are passionate about customer service and looking to make a difference, this role is perfect for you.

Qualifications

• 1-3 years experience in customer service, ideally in automotive or industrial sectors.
• Proficiency in English and excellent interpersonal skills.

Responsibilities

• Serve as primary contact for customers, managing inquiries via phone, email, and chat.
• Collaborate with teams to fulfill customer requirements and ensure smooth operations.

Skills

Customer Service

Communication Skills

Problem-Solving

Organizational Skills

Education

Diploma in Business Administration

Degree in Marketing

Tools

Microsoft Office

Company-specific software

Job description

Key Responsibilities:

• Customer Interaction: Serve as the primary point of contact for customers, addressing inquiries and concerns via phone, email, and live chat.
• Order Processing: Manage customer orders, ensuring timely delivery of products and services.
• Coordination: Collaborate with sales, technical, and logistics teams to fulfill customer requirements and ensure smooth operations.
• Documentation: Prepare and maintain accurate records of customer interactions, transactions, and necessary shipping documents.
• Issue Resolution: Address and resolve customer complaints, providing appropriate solutions promptly.
• Market Analysis: Stay updated with market trends, gather customer feedback, and provide insights for business improvement.

Key Requirements:

• Educational Background: A diploma or degree in Business Administration, Marketing, or a related field.
• Experience: 1-3 years in customer service, preferably within the automotive or industrial sectors.
• Communication Skills: Proficiency in English and other relevant languages; excellent interpersonal skills.
• Technical Proficiency: Familiarity with Microsoft Office and the ability to quickly learn company-specific software.
• Problem-Solving Abilities: A proactive approach to identifying and resolving issues.
• Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.