Customer Support Executive - Airlines Industry

Two95 International Inc.; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading airline operations company based in Shah Alam is seeking a dedicated customer service representative. The role requires fluency in Mandarin and English, with at least 6 months of experience in the BPO, Airlines, or Travel industry. Responsibilities include managing customer care issues, handling reservations, and ensuring high customer service standards in a 24/7 shift environment. Benefits include KPI incentives, transport allowance, and comprehensive medical insurance.

Benefits

KPI Incentive (monthly)

Transport Allowance

18 days of Annual Leave

Medical Insurance

Dental Coverage @ RM500 per year

Rewards & Recognition

Qualifications

• Minimum of 6 months experience in the BPO, Airlines or Travel industry.
• Good standard of both spoken and written English.

Responsibilities

• Handle customer care related issues and reservations.
• Manage queues and emails for corporate and travel agent queries.
• Meet various SLAs like quality and sales conversion.

Skills

Fluency in spoken Mandarin

Fluency in spoken English

Customer service skills

Team player

Adaptability

Confidence in selling

Job description

End to end airline operation - Work Environment - 24*7

Must have Fluency in spoken MANDARIN & ENGLISH.

Must have a minimum of 6 months experience in the BPO, Airlines or Travel industry.

24/7 Shift Rotational:

• 3 shift – Morning, Afternoon, Midnight 8 hour per shift
• 5 days in a week from Monday to Sunday

Roles & Responsibilities:

• Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel agent queries
• To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.
• To be able to deal with customers and meet customer requirements

Personal style enablers

• Should have a good standard of both Spoken and written English.
• Needs to be a team player with a positive attitude.
• Should be adaptable to change.
• Needs to display confidence and the ability to sell a given product.
• Extrovert with a customer service mind set

Benefits:

• KPI Incentive (monthly)
• Transport Allowance is provided
• 18 days of Annual Leave
• Medical Insurance; Outpatient (employee Only) & Inpatient (Employee, Spouse & Children) & Life Insurance (Employee Only)
• Dental Coverage @ RM500 per year
• Rewards & Recognition (Awards & Gifts)