Customer Support Executive

Eaton HK; Shah Alam; On-site; MYR 50,000 - 70,000; Full time

Job summary

A global aerospace company is seeking a Customer Support Executive in Shah Alam, Malaysia. This role involves managing customer relationships, analyzing market trends, and developing pricing strategies. The ideal candidate has 3-5 years of experience in customer support within the Aerospace MRO sector and is proficient in tools like SAP and Microsoft Excel. Strong negotiation and communication skills are essential. Join a team dedicated to excellence in customer service and operational success.

Qualifications

• 3 - 5 years of experience in a customer support role within the Aerospace MRO industry.
• Proficiency in SAP or similar ERP systems.
• Excellent verbal and written communication skills.

Responsibilities

• Provide exceptional customer service and manage inquiries.
• Participate in pricing strategies and account management.
• Monitor market trends and provide insights to management.

Skills

Customer service

Negotiation skills

Market analysis

Account management

Data analysis

Education

Bachelor’s degree in Business, Finance, or Marketing

Tools

SAP

Microsoft Excel

Power BI

Job description

We are looking for a Customer Support Executive in Eaton’s Aerospace business, based in Malaysia, Shah Alam Selangor.

What You'll Do:

The Customer Support Executive will play a crucial role in supporting the commercial aspects of Eaton Aero Services (EAS) operations by providing exceptional customer service and ensuring the smooth execution of commercial operations. This role involves handling customer inquiries, participating in pricing strategies, customer relationships, account management, market trend analysis, and contract management.

• Assist the Commercial Manager in daily commercial operations and administrative tasks including managing customer relationships and addressing any issues or concerns.
• Establish competitive pricing models and strategies to maximize profitability while maintaining market competitiveness.
• Build and maintain strong relationships with key customers, ensuring high levels of customer satisfaction and loyalty.
• Monitor and analyze market trends, competitor activities, and industry developments to identify opportunities and threats. Provide insights to the Commercial Manager.
• Negotiate, review, and manage contracts with customers and suppliers to ensure favorable terms and compliance with company policies.
• Prepare and present sales forecasts and performance reports to senior management. Assist in preparing commercial reports, presentations, and documentation.
• Coordinate with internal teams to ensure timely delivery of products and services.
• Identify and mitigate commercial risks associated with contracts and market fluctuations.
• Work closely with the APAC Product Sales and Support manager to align regional strategies and ensure cohesive execution of commercial initiatives.
• Identify and pursue new business opportunities within the Aerospace MRO sector to drive growth.
• Track and analyze key performance indicators (KPIs) to measure the effectiveness of commercial strategies and make necessary adjustments.
• In the absence of the Commercial Manager, the incumbent will oversee all commercial functions to ensure seamless operations.

Qualifications:

• Bachelor’s degree in Business, Finance, Marketing, or a related field.
• 3 - 5 years of experience in a customer support role within the Aerospace MRO industry. Applicants from other MNC industries are welcome to apply.
• Proficiency with SAP or similar ERP systems such as Oracle is highly regarded.
• Proficiency with Microsoft Office suite, especially Excel.
• Proficiency in Power BI is highly valued for effective data analysis and visualization.
• Excellent negotiation, presentation, verbal and written communication skills.
• Ability to anticipate market changes and adapt strategies accordingly.
• Knowledge of market trends and industry regulations.
• Proficiency in financial modeling and pricing strategies.
• Demonstrated experience in implementing and managing complex processes.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.