Customer Support Executive

Talentcloud.ai; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology firm in Malaysia is seeking an organized Customer Support team member to manage billing processes and maintain the integrity of customer data. This role involves conducting meter readings, monitoring billing accuracy, preparing reports, and liaising with various departments to ensure a seamless billing experience. Candidates passionate about improving customer support and delivering accurate billing are encouraged to apply. Join us to contribute positively to our customer experience.

Responsibilities

• Conduct meter readings and billing for Rental and TGS accounts to ensure complete coverage and accurate invoicing.
• Monitor customer usage patterns to identify anomalies and ensure billing accuracy.
• Update meter readings and process billing promptly, including issuing tax invoices to customers.
• Prepare and submit credit notes for any discrepancies or inaccurate billing.
• Maintain and file all billing-related documents in accordance with company policies.
• Analyze customer usage trends and prepare billing reports for submission.
• Maintain accurate customer master data to support reliable billing processes.
• Respond to internal and external customer inquiries related to billing.
• Provide regular feedback and recommendations to management.
• Liaise with relevant departments to follow up on billing-related matters.

Job description

Join Konica Minolta dynamic Customer Support team and play a vital role in ensuring smooth billing processes and maintaining the integrity of our customer database. You'll be responsible for the timely administration of billing cycles, ensuring the accuracy and integrity of customer data, and supporting essential operational tasks within our help desk environment. If you're organized and enjoy contributing to a positive customer experience, we encourage you to apply.

Job Responsibilities

• Conduct meter readings and billing for Rental and TGS accounts to ensure complete coverage and accurate invoicing.
• Monitor customer usage patterns to identify anomalies and ensure billing accuracy.
• Update meter readings and process billing promptly, including issuing tax invoices to customers.
• Prepare and submit credit notes for any discrepancies or inaccurate billing.
• Maintain and file all billing-related documents in accordance with company policies.

Reporting & Analysis

• Analyze customer usage trends and prepare billing reports for submission to the immediate superior or manager.
• Maintain accurate customer master data to support reliable billing processes.
• ensure KPI achievement and support the preparation of customer reports.

Customer Support

• Respond to internal and external customer inquiries related to billing and other matters concerning the Customer Support Department.
• Provide regular feedback and recommendations to management for continuous improvement.

Cross-Functional Collaboration

• Liaise with relevant departments to follow up on billing-related matters and ensure smooth interdepartmental coordination.

Other Duties

• Perform other related functions as required to support the billing and customer support operations.