Customer Support Executive

Telecontinent; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Kuala Lumpur is looking for a dedicated Customer Service Representative. Responsibilities include managing customer inquiries across various channels while maintaining a high level of professionalism and accuracy. Ideal candidates will possess strong communication abilities in English and Bahasa Malaysia, with an advantage for Cantonese speakers. A competitive remuneration package and additional benefits such as medical coverage and allowances are provided.

Benefits

Basic salary RM2500 – RM2800

Language allowance RM300

Attendance allowance RM100

KPI allowance RM500

Medical and hospitalization covered

EPF, SOCSO and EIS covered

Qualifications

• Minimum of one year of customer service-related experience.
• Ability to learn new products and technologies.
• Strong analytical skills to identify problems and recommend solutions.
• Ability to work under pressure with minimum supervision.

Responsibilities

• Handle incoming customer inquiries over telephone or other channels.
• Maintain excellent telephone etiquette and professionalism.
• Take responsibility for handling customer issues courteously.
• Provide accurate, efficient, and quality service.

Skills

Customer management skills

Good communication skills in English and Bahasa Malaysia

Cantonese speaking

Email writing skills in English

Ability to manage escalated issues

Interpersonal skills

Attention to detail

Job description

Requirements

• Preferable with a minimum of one (1) year of customer service-related experience
• Strong customer management skills.
• Good communication skills and well-versed in English & Bahasa Malaysia.
• Cantonese speaking will be an added advantage.
• Provide good email writing skills in English.
• Ability to manage escalated issues / difficult customers.
• Identify and handle customer inquiries completely and accurately to the customer's satisfaction.
• Respond to customers' inquiries professionally and promptly.
• Good listening, interpersonal, organizational skills & customer service orientation.
• Adaptability, initiative & stress tolerance.
• Attention to detail and accuracy.
• Ability to learn new products and technologies.

Responsibilities

• Excellent telephone etiquette with the ability to remain professional, confident, and patient.
• Able to handle incoming customer inquiries over the telephone or other channels by providing accurate, efficient, and quality service that exceeds customers’ expectations.
• Willingness to take responsibility and be accountable for handling customer issues professionally and courteously.
• Possess strong analytical skills to identify the cause of problems and recommend solutions.
• Excellent interpersonal skills with solid questioning and listening skills and the ability to communicate with a wide range of people.
• Ability to work under pressure and with minimum supervision.
• Ability to multi-task and with good attention to detail.

Benefits

• Remuneration package:
  • Basic: RM2500 – RM2800 (Based on experience and performance during interview with open negotiable)
  • Language allowance: RM300
  • Attendance allowance: RM100
  • KPI allowance: RM500
• Medical & hospitalization covered
• EPF, SOCSO and EIS covered
• Working hour: 9:00AM – 12:00AM
• Monday – Sunday (5 working days, 2 off days)
• Off Day: KL Public Holiday
• Working location:
  • Level 17, Menara Tokio Marine Life, No 189 Jalan Tun Razak, 50400 Kuala Lumpur.
  • Nearby Ampang Park MRT2 / LRT station (within 5 minute walking distance)