Customer Support Consultant

BonusKad Loyalty; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer support firm in Malaysia is looking for a Customer Support Consultant to deliver exceptional service to customers. The role involves providing frontline support through various channels and building strong partner relationships. Candidates should excel in communication skills in English and Malay, have problem-solving abilities, and be adaptable. Ideal applicants will have at least one year of experience in B2B customer support or related fields, with knowledge of Zendesk preferred.

Qualifications

• Strong ownership and ability to work independently with minimal supervision.
• 1 year experience in B2B customer support, account management, or operations.

Responsibilities

• Provide frontline support to members and retailers via chat, tickets, and calls.
• Build strong partner relationships by delivering timely, high-quality assistance and solutions.
• Reduce incoming queries by identifying root causes and collaborating with internal teams.
• Improve workflows through reporting, process simplification, and automation.
• Work cross-functionally on partner payment, access, and member-related issues.

Skills

Excellent communication in English and Malay

Problem-solving

Resourceful and adaptable

Team collaboration

Tools

Zendesk

Job description

We are seeking a skilled and customer-focused Customer Support Consultant to provide exceptional service and support to our customers while contributing to the efficiency and quality of our support operations. This role is ideal for someone passionate about delivering outstanding customer experiences, with strong problem-solving abilities.

Key Responsibilities

• Provide frontline support to members and retailers via chat, tickets, and calls.


• Build strong partner relationships by delivering timely, high-quality assistance and solutions.


• Reduce incoming queries by identifying root causes and collaborating with internal teams.


• Improve workflows through reporting, process simplification, and automation.


• Work cross-functionally on partner payment, access, and member-related issues.

Requirements

• Zendesk experience is an added advantage.


• Excellent written and verbal communication skills in English and Malay.


• Strong ownership and ability to work independently with minimal supervision.


• Problem-solver, resourceful, adaptable, and highly detail-oriented.


• Team player with strong collaboration skills across functions.


• 1 year experience in B2B customer support, account management, or operations.