Customer Support Analyst (Hybrid • Flexible Learning)

NielsenIQ; Kuala Lumpur; Hybrid; MYR 40,000 - 60,000; Full time

Job summary

A leading consumer intelligence company in Kuala Lumpur is seeking a Jr. Customer Support Analyst to enhance customer relationships and ensure timely resolution of queries. The ideal candidate will possess a Bachelor's degree, strong analytical capabilities, and proficiency in MS Office, along with excellent communication skills. Join this dynamic team to drive customer satisfaction and deliver quality service in a flexible working environment.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Qualifications

• Ability to manage 1-5 customers and/or 1-3 markets.
• Must ensure timely query resolution and quality deliverables.
• Experience with data resolution and process changes.

Responsibilities

• Execute and improve delivery management tasks.
• Become an expert on NIQ processes.
• Track customer queries and requests across markets.

Skills

Analytical skills

Good organization

Problem-solving

Communication

Project management

English proficiency

Education

Bachelor's Degree in Business Administration, Mathematics, Statistics, Economics, or Engineering

Tools

MS Office (Excel, PPT)

AI tools

Job description

A leading consumer intelligence company in Kuala Lumpur is seeking a Jr. Customer Support Analyst to enhance customer relationships and ensure timely resolution of queries. The ideal candidate will possess a Bachelor's degree, strong analytical capabilities, and proficiency in MS Office, along with excellent communication skills. Join this dynamic team to drive customer satisfaction and deliver quality service in a flexible working environment.