Customer Success Specialist - Taiwan Market - Penang

Arvion Services; George Town; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading global e-commerce brand in Penang is looking for a Mandarin speaking Customer Success Specialist to support customers through phone and email channels. You will handle inquiries, manage customer concerns, and collaborate with team members to enhance the customer experience. Ideal candidates should be fluent in Traditional Mandarin and have strong communication skills. Attractive salary and benefits offered.

Benefits

Attractive base salary

Language allowance

EPF & SOCSO contributions

Medical insurance

Maternity leave

Full training

Career growth opportunities

Supportive multicultural team environment

Qualifications

• Fluent in reading, writing, and speaking Traditional Mandarin.
• Ability to communicate effectively in English (B2 level).
• Fresh graduates encouraged to apply.

Responsibilities

• Provide excellent support to customers via phone and email.
• Assist with online orders, inquiries, and issue resolution.
• Handle payments and sensitive data securely.

Skills

Fluent in Traditional Mandarin

Strong communication skills

Problem-solving skills

Education

SPM or equivalent

Degree in Mass Communication, English, or related fields

Job description

Job Overview

We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client, a leading global e-commerce brand.

In this role, you will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

The CSS will be the primary contact for customers using the client's website shopping channel.

What You Will Do

• Provide excellent support to customers via phone and email


• Assist with online orders, inquiries, and issue resolution


• Handle payments and sensitive data securely


• Maintain a professional and empathetic attitude at all times


• Represents the client and is the face of the brand to the outside world


• Escalate complex issues to the appropriate teams


• Collaborate with team members to enhance customer experience


• Stay updated on products and meet performance KPIs

What Makes You A Good Fit

• Must have SPM or equivalent


• Fresh graduates with degrees in Mass Communication, English, or related fields are encouraged to apply


• Must be able to read, write and speak in Traditional Mandarin fluently


• Must be able to read, write and speak in English (B2 level)


• Strong communication and problem-solving skills


• Must be able to work in rotational shift (no night shift is required)


• At least 6 months of customer service experience is preferred but not mandatory


• Minimum typing speed of 40wpm with a 90% accuracy score

What We Offer

• Attractive base salary: RM 8500


• language allowance: RM 400


• EPF & SOCSO contributions


• Medical insurance


• Maternity leave in accordance with statutory requirements


• Full training provided with continuous development support


• Career growth opportunities within a global company


• Supportive, multicultural team environment