Customer Success Specialist: Online Support & Solutions

Teleperformance; Bayan Lepas; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction and brand loyalty. In this dynamic role, you will be the primary contact for customers, assisting them with inquiries and ensuring a seamless experience through various communication channels. Your responsibilities will include supporting online orders, handling customer concerns professionally, and maintaining a positive brand image. This role requires excellent interpersonal skills, a passion for communication, and the ability to thrive in a fast-paced environment. If you are eager to make a difference and contribute to a culture of excellence, this opportunity is perfect for you.

Qualifications

• Bachelor’s Degree or Diploma in any discipline required.
• Minimum 6 months of customer support experience preferred.

Responsibilities

• Support customers in placing online orders and provide timely assistance.
• Process payments securely while safeguarding customer data.

Skills

Customer Service orientation

Active Listening Skills

Critical Thinking

Emotional Intelligence

Analytical Skills

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction and brand loyalty. In this dynamic role, you will be the primary contact for customers, assisting them with inquiries and ensuring a seamless experience through various communication channels. Your responsibilities will include supporting online orders, handling customer concerns professionally, and maintaining a positive brand image. This role requires excellent interpersonal skills, a passion for communication, and the ability to thrive in a fast-paced environment. If you are eager to make a difference and contribute to a culture of excellence, this opportunity is perfect for you.