Customer Success Specialist - Online Orders & Support

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this role, you will be the primary contact for customers, handling inquiries via phone and email, and ensuring a seamless experience on the client’s shopping channel. Your responsibilities will include providing timely assistance, processing payments, and maintaining high service quality. If you are passionate about customer service and eager to contribute to a positive brand image, this is the perfect opportunity for you to thrive in a dynamic environment.

Qualifications

• Minimum 6 months experience in customer support or relevant degree.
• B2 level English proficiency required.

Responsibilities

• Support customers in placing online orders and processing payments.
• Maintain a positive, empathetic, and professional attitude.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Analytical skills

Critical thinking

Proactive attitude

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this role, you will be the primary contact for customers, handling inquiries via phone and email, and ensuring a seamless experience on the client’s shopping channel. Your responsibilities will include providing timely assistance, processing payments, and maintaining high service quality. If you are passionate about customer service and eager to contribute to a positive brand image, this is the perfect opportunity for you to thrive in a dynamic environment.