Customer Success Specialist — Online Orders & Support

Teleperformance; Petaling Jaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this dynamic role, the specialist will serve as the primary point of contact for customers, addressing inquiries via phone and email while embodying the values of the brand. The ideal candidate will possess a strong customer service orientation, active listening skills, and the ability to handle challenging situations with professionalism. This is a fantastic opportunity to join a team dedicated to excellence, where your contributions will directly impact customer loyalty and brand reputation. If you are passionate about helping others and thrive in a fast-paced environment, this role is perfect for you.

Qualifications

• Bachelor’s Degree or Diploma in any discipline required.
• B2 level English proficiency is essential.

Responsibilities

• Support customers to place online orders and provide timely assistance.
• Maintain a positive and professional attitude towards customers.

Skills

Customer Service Orientation

Active Listening Skills

Emotional Intelligence

Critical Thinking

Analytical Skills

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this dynamic role, the specialist will serve as the primary point of contact for customers, addressing inquiries via phone and email while embodying the values of the brand. The ideal candidate will possess a strong customer service orientation, active listening skills, and the ability to handle challenging situations with professionalism. This is a fantastic opportunity to join a team dedicated to excellence, where your contributions will directly impact customer loyalty and brand reputation. If you are passionate about helping others and thrive in a fast-paced environment, this role is perfect for you.