Customer Success Specialist: Onboarding & Adoption Lead

Minacs; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading customer solutions provider in Kuala Lumpur seeks a Customer Success Specialist to support clients throughout their lifecycle. The role includes managing onboarding, fostering product adoption, and driving client engagement. Fluency in English, Mandarin, and Cantonese is essential. This full-time position offers an opportunity to develop strong customer relationships and enhance product usage.

Qualifications

• Fluent in English, Mandarin, and Cantonese is required.
• Strong understanding of customer success principles.
• Experience in managing customer accounts preferred.

Responsibilities

• Drive implementation setup for new customers.
• Ensure customer success with product adoption and engagement.
• Manage timely tracking of customer activity.
• Proactively address and triage customer issues.

Skills

Customer relationship building

Product utilization

Client engagement

Troubleshooting

Coaching on best practices

Tools

CRM system

Job description

A leading customer solutions provider in Kuala Lumpur seeks a Customer Success Specialist to support clients throughout their lifecycle. The role includes managing onboarding, fostering product adoption, and driving client engagement. Fluency in English, Mandarin, and Cantonese is essential. This full-time position offers an opportunity to develop strong customer relationships and enhance product usage.