Customer Success Specialist - Mandarin Speaker - Penang

Arvion Services; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global e-commerce brand is hiring a Mandarin speaking Customer Success Specialist in Bayan Lepas, Malaysia. This role involves providing excellent customer support via phone and email, assisting with online inquiries, and being part of a diverse team. Fluent Mandarin and English are essential, and the company offers extensive training, benefits like medical insurance, and career growth opportunities.

Benefits

EPF & SOCSO contributions

Medical insurance

Maternity leave in accordance with statutory requirements

Full training provided

Language allowance for Mandarin speakers

Career growth opportunities

Supportive, multicultural team environment

Qualifications

• Minimum qualification: SPM or equivalent and above.
• Languages: Fluent in Mandarin and English (spoken & written).
• At least 6 months of customer service experience is preferred but not mandatory.

Responsibilities

• Provide excellent support to customers via phone and email.
• Assist with online orders, inquiries, and issue resolution.
• Collaborate with team members to enhance customer experience.

Skills

Fluent in Mandarin

Fluent in English

Strong communication skills

Problem-solving skills

Education

SPM or equivalent

Job description

Job Overview

We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client, a leading global e-commerce brand.

In this role, you will support customers via inbound calls and emails, ensuring a smooth online shopping experience. You will be part of a high-performing, multicultural support team that represents the client’s values of professionalism, quality, and customer-first service.

What You Will Do

• Provide excellent support to customers via phone and email
• Assist with online orders, inquiries, and issue resolution
• Handle payments and sensitive data securely
• Maintain a professional and empathetic attitude at all times
• Escalate complex issues to the appropriate teams
• Collaborate with team members to enhance customer experience
• Stay updated on products and meet performance KPIs

What Makes You A Good Fit

• Minimum qualification: SPM or equivalent and above
• Languages: Fluent in Mandarin and English (spoken & written)
• Strong communication and problem‑solving skills
• Able to work on a 24/7 rotational shift, including weekends and public holidays
• At least 6 months of customer service experience is preferred but not mandatory
• Fresh graduates are encouraged to apply (especially those with degrees in Mass Communication, English, or related fields)

What We Offer

• EPF & SOCSO contributions
• Medical insurance
• Maternity leave in accordance with statutory requirements
• Full training provided with continuous development support
• Language allowance for Mandarin speakers
• Career growth opportunities within a global company
• Supportive, multicultural team environment