Customer Success Specialist – Mandarin

TP; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services company in Kuala Lumpur is seeking a Customer Success Specialist to manage customer inquiries, educate customers on self-service banking options, and provide solutions to their needs. Candidates should be fluent in English and Mandarin, with excellent communication skills. Fresh graduates are encouraged to apply. This role offers a salary of up to RM4,000 and requires the ability to work in 24*7 shift rotation.

Qualifications

• Experience in a bank or financial institution customer service environment is an advantage.
• Fresh graduates are encouraged to apply.
• Able to work in 24*7 shift rotational basis.

Responsibilities

• Educate customers on self-service options and automated banking channels.
• Conduct callbacks for transaction confirmations.
• Clarify customer needs and provide solutions.
• Perform specified KYC tasks when required.

Skills

Fluent in English

Fluent in Mandarin

Excellent written and verbal communication skills

Proven ability to promote and build customer rapport

Willingness to learn and improve

Education

SPM and above

Job description

Overview

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

Qualifications

• Fluent in English and Mandarin languages, with excellent written and verbal communication skills
• Education level : SPM and above
• Able to work in 24*7 Shift rotational basis
• Proven ability to promote and build extraordinary customer rapport
• Experience in a bank or financial institution customer service environment will have added advantage
• Willingness to learn and improve
• Fresh Graduates are encourage to apply.

Responsibilities

(May perform other duties as requested that may not be specifically addressed in this document)

Responsibilities and Accountabilities

• Educate customers on self-service options and automated banking channels.
• Conduct call backs for transaction confirmations and reach out for supporting documents as needed.
• Clarify customer needs, evaluate problems, and provide solutions.
• Perform specified KYC tasks when required.

Pay range and compensation package

Salary: Up to RM4,000