Customer Success Specialist - English

TP; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global brand in Penang, Malaysia, is looking for an English-speaking Customer Support Specialist. You'll support customers through phone and email, handling inquiries with professionalism. Ideal candidates will have strong English communication skills, relevant education, and a passion for helping others. Work in a vibrant location with opportunities for paid training and career development.

Benefits

Paid training

Career growth

Opportunity to work in a multinational environment

Qualifications

• Speak and write English at B2 level or higher.
• Type 40+ words per minute with 90% accuracy.
• At least 6 months of customer service experience or fresh graduate.

Responsibilities

• Support customers with orders and questions via phone and email.
• Handle personal data with care and accuracy.
• Share feedback to improve customer experience.

Skills

English communication skills

Customer service

Typing skills

Problem-solving

MS Office proficiency

Education

Diploma or Bachelor's Degree in any field

Job description

Overview

Work in Malaysia with TP!

English Customer Support Role

Earn up to RM 3,600/month

Location: Penang, Malaysia

Hey there!

Looking for an international job experience in a tropical paradise?

Join TP Malaysia as an English-speaking Customer Support Specialist – and we’ve got your move covered!

What’s in it for you?

• Live & work in sunny Penang
• Paid training & career growth
• Work with a global brand

What You’ll Be Doing

• Support customers with orders & questions (via phone & email)
• Stay calm, professional, and helpful
• Handle personal data with care & accuracy
• Share feedback & help improve the customer experience
• Keep learning & growing with your team

You’re a Great Fit If You

• Speak and write English at B2 level or higher (Malaysian)
• Have a Diploma or Bachelor’s Degree in any field
• Type 40+ words per minute with 90% accuracy
• Know your way around a computer (MS Office, Windows, etc.)
• Have at least 6 months of customer service experience
• Or, you're a fresh grad in English/Comms/MassComm
• Love helping people & solving problems
• Want to learn and grow in a fast-paced environment