Customer Success Specialist: Elevate Customer Experience

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this dynamic role, you will be the primary point of contact for customers, addressing their inquiries and ensuring a seamless experience with the client’s shopping channel. You will embody the values of responsibility and excellence, projecting a professional image while managing customer concerns. This role offers the opportunity to grow in a fast-paced environment, where your contributions will directly impact customer loyalty and brand perception. If you are passionate about customer service and eager to make a difference, this position is perfect for you.

Qualifications

• Bachelor's degree or diploma in any discipline required.
• B2 level English proficiency in reading, writing, and speaking.

Responsibilities

• Support customers with online orders and inquiries through calls and emails.
• Maintain a professional attitude while handling customer concerns.

Skills

Customer Service orientation

Active Listening Skills

Critical Thinking

Emotional Intelligence

Analytical Skills

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this dynamic role, you will be the primary point of contact for customers, addressing their inquiries and ensuring a seamless experience with the client’s shopping channel. You will embody the values of responsibility and excellence, projecting a professional image while managing customer concerns. This role offers the opportunity to grow in a fast-paced environment, where your contributions will directly impact customer loyalty and brand perception. If you are passionate about customer service and eager to make a difference, this position is perfect for you.