Customer Success Specialist: Elevate Brand & Service

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this role, you will be the face of the brand, managing inquiries and resolving issues via phone and email. Your ability to maintain a professional demeanor while addressing customer concerns will be crucial. The ideal candidate will possess strong interpersonal skills, a commitment to excellence, and a passion for helping others. This is a fantastic opportunity to grow within a dynamic team and contribute to a culture of continuous improvement in customer service.

Qualifications

• Bachelor’s degree or diploma in any discipline required.
• 6 months of customer support experience preferred.

Responsibilities

• Support customers in placing online orders and provide timely assistance.
• Handle customer concerns professionally and maintain a positive attitude.

Skills

Customer Service Orientation

Active Listening Skills

Emotional Intelligence

Critical Thinking

Analytical Skills

Education

Bachelor’s Degree or Diploma

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this role, you will be the face of the brand, managing inquiries and resolving issues via phone and email. Your ability to maintain a professional demeanor while addressing customer concerns will be crucial. The ideal candidate will possess strong interpersonal skills, a commitment to excellence, and a passion for helping others. This is a fantastic opportunity to grow within a dynamic team and contribute to a culture of continuous improvement in customer service.