Customer Success Specialist: Brand Support & Solutions

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 11,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to be the face of the brand and provide exceptional support to customers. In this dynamic role, you will engage with customers through various channels, ensuring their inquiries are handled with professionalism and empathy. You will play a crucial part in fostering customer loyalty while maintaining high service standards. If you are passionate about communication and thrive in a fast-paced environment, this opportunity offers a chance to grow and make a significant impact in customer relations.

Qualifications

• Bachelor’s Degree or Diploma required; B2 level English proficiency essential.
• 6 months customer support experience preferred; fresh graduates welcome.

Responsibilities

• Support customers with online orders and provide timely assistance via phone and email.
• Maintain a positive and professional attitude while handling customer concerns.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Analytical skills

Critical thinking

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to be the face of the brand and provide exceptional support to customers. In this dynamic role, you will engage with customers through various channels, ensuring their inquiries are handled with professionalism and empathy. You will play a crucial part in fostering customer loyalty while maintaining high service standards. If you are passionate about communication and thrive in a fast-paced environment, this opportunity offers a chance to grow and make a significant impact in customer relations.